Turquoise Freeman
Customer Engagement Specialist at First Citizens Bank | Raleigh, North Carolina, United States
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Turquoise Freeman serves as a Customer Engagement Specialist at First Citizens Bank, where she leverages her extensive background in business analysis to enhance customer experiences and streamline banking operations. With over 15 years of experience in strategic analysis and operational excellence, Turquoise excels in compiling and analyzing complex data sets related to account maintenance, including bankcard issues, fraud detection, forgery, ID theft, and loan account inquiries. Her role requires a keen eye for detail and a deep understanding of banking policies and procedures, allowing her to serve as a vital resource for both customers and colleagues.
One of Turquoise's key projects involves implementing process enhancements that improve customer access to online banking profiles. By utilizing her troubleshooting skills and providing end-user support, she ensures that customers can navigate their banking services seamlessly. Her ability to interpret intricate data and translate findings into actionable insights has not only elevated system performance but has also fostered a culture of continuous improvement within her team.
Turquoise's expertise in customer engagement is complemented by her strong organizational skills and adaptability, enabling her to thrive in a fast-paced banking environment. She is recognized for her leadership qualities and her commitment to mental health awareness, which she integrates into her interactions with customers and colleagues alike. By focusing on building strong relationships and enhancing customer satisfaction, Turquoise Freeman continues to make a significant impact at First Citizens Bank, driving both operational success and customer loyalty.
Customer Engagement Specialist at First Citizens Bank in February 2023 to Present
CDPHE COVID-19 Analyst at MMC Group LP (Temp Agency) in February 2021 to January 2023
Technical Quality Analyst at Cognosante in August 2018 to June 2020
Human Systems Operations Specialist at BB&T in September 2012 to April 2017
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Argosy University, Masters, August 2026
East Carolina University, Bachelor of Science - BS, August 2026
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Dashboards
Genesys
Contact Center Operations
Interactive Voice Response (IVR)
Technical Support
Business Systems Analysis
Cybersecurity
Customer Engagement
Data Privacy
Data Analysis
Creative Problem Solving
Decision Making Skills
Critical Thinking
Excellent analytical and problem-solving abilities, with the capability to understand complex business processes and translate them into system requirements
Strong written and verbal communication skills to effectively collaborate with stakeholders at all levels
Demonstrated ability to work in a fast-paced environment and manage multiple priorities and deadlines
Customer Support
Public Health
Documentation
Information Technology
Time Management
Communication Skills
Fast Learner
Multi Tasking
Computer/Technical Literacy
Adaptability
Leadership
Event Planning
Organizing
Teamwork
Team Building
Mental Health
Training
Microsoft Office
Customer Service
Public Speaking
Software Documentation
PowerPoint
Management
Payroll
Coaching
Microsoft Word
Microsoft Excel
Banking
Administration
Outlook
People Skills
Highly detail oriented
Access
Analysis
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Discover more about First Citizens BankWhat is Turquoise Freeman email address?
Email Turquoise Freeman at [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Turquoise Freeman's email found in 2026.
What is Turquoise Freeman phone number?
Turquoise Freeman phone number is 2522452725 and 2154217277.
How to contact Turquoise Freeman?
To contact Turquoise Freeman send an email to [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call Turquoise Freeman try calling on 2522452725 and 2154217277. (updated on September 05, 2024)
What company does Turquoise Freeman work for?
Turquoise Freeman works for First Citizens Bank
What is Turquoise Freeman's role at First Citizens Bank?
Turquoise Freeman is Customer Engagement Specialist
What industry does Turquoise Freeman work in?
Turquoise Freeman works in the Banking industry.
Turquoise Freeman Email Addresses
Turquoise Freeman Phone Numbers
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