Trish Mcmaster
Chief Operating Officer at Connections Call Centre | Squamish, British Columbia, Canada
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Trish McMaster serves as the Chief Operating Officer at Connections Call Centre, where she plays a pivotal role in driving operational excellence and strategic growth within the organization. With a commitment to maintaining a remarkable 97% success rate, Trish leads a dedicated team of 20 highly trained agents who consistently exceed the company’s award-winning service standards. Her expertise in call center operations is complemented by her strategic vision, which has been instrumental in expanding the company’s footprint across Canada and North America.
In her role, Trish is not only responsible for overseeing day-to-day operations but also for fostering a culture of continuous improvement and professional development. She empowers middle management through tailored coaching programs, equipping supervisors with essential leadership skills that enhance team performance and morale. This focus on training and development is a cornerstone of Trish’s approach, ensuring that every agent is not only skilled in customer service but also adept at innovative problem-solving and product knowledge.
Trish’s influence extends beyond the call center, as she actively represents Connections Call Centre at international conferences and industry events. Her ability to network and share insights has positioned the company as a thought leader in the call center industry. With a strong foundation in team leadership, analytic problem-solving, and a passion for philanthropy, Trish McMaster continues to drive the mission of Connections Call Centre forward, ensuring that the organization remains at the forefront of customer service excellence.
Chief Operating Officer at Connections Call Centre in January 2012 to Present
Operations Manager at Connections Call Center in January 2010 to January 2012
Supervisor at Connections Call Center in January 2005 to January 2010
Agent & Trainer at Connections Call Center in January 1995 to January 2005
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Howe Sound Secondary School, October 1990
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Call Centers
Center of Excellence
Team Leadership
Training & Development
Customer Service
Product Innovation
Analytic Problem Solving
Professional Mentoring
Philanthropy
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What is Trish Mcmaster email address?
Email Trish Mcmaster at [email protected]. This email is the most updated Trish Mcmaster's email found in 2026.
What is Trish Mcmaster phone number?
Trish Mcmaster phone number is 1-800-667-7588.
How to contact Trish Mcmaster?
To contact Trish Mcmaster send an email to [email protected]. If you want to call Trish Mcmaster try calling on 1-800-667-7588. (updated on February 15, 2025)
What company does Trish Mcmaster work for?
Trish Mcmaster works for Connections Call Centre
What is Trish Mcmaster's role at Connections Call Centre?
Trish Mcmaster is Chief Operating Officer
What industry does Trish Mcmaster work in?
Trish Mcmaster works in the Telecommunications industry.
Trish Mcmaster Email Addresses
Trish Mcmaster Phone Numbers
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