Traci Folkman
Customer Support Specialist at One Medical | Phoenix, Arizona, United States
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Traci Folkman is a dedicated Customer Support Specialist at One Medical, where she leverages her extensive background in leadership and customer service to enhance patient experiences and streamline operational processes. With a strong focus on process improvement, Traci excels in managing high volumes of interactions—handling between 40 to 60 inquiries daily through chat, email, and inbound calls. Her role is pivotal in addressing a wide range of patient needs, from insurance and billing questions to appointment management and medication refill requests.
Traci’s expertise in coordinating care among various stakeholders, including pharmacies, testing laboratories, specialists, and insurance providers, underscores her commitment to ensuring seamless communication and support for members and their care partners. Her strong analytical and problem-solving skills enable her to resolve complex issues efficiently, contributing to improved patient satisfaction and retention.
In addition to her hands-on support, Traci is adept at employee training and performance management, fostering a collaborative team environment that prioritizes exceptional service delivery. Her proficiency in technical support and active listening further enhances her ability to understand and address patient concerns effectively. As a results-driven professional, Traci continues to thrive in the fast-paced healthcare landscape, consistently prioritizing tasks to meet competing demands while maintaining a focus on quality care and customer satisfaction. Through her efforts, she plays a crucial role in One Medical’s mission to provide accessible, patient-centered healthcare.
Customer Support Specialist at One Medical in February 2024 to Present
Scheduling Coordinator at Seattle Children's in March 2023 to January 2024
Lead Pet Experience Provider at Fetch! Pet Care - Seattle North in March 2022 to March 2023
Collections Specialist at Assurant in September 2021 to December 2021
Training Team Lead at Streamline Brands in October 2019 to September 2021
Customer Service Representative at Streamline Brands in March 2019 to October 2019
Waterfowl Rescue Technician at Ciner Resources in July 2018 to December 2018
Aquatic Invasive Species Technician at Wyoming Game & Fish Dept in April 2018 to October 2018
Customer Service Representative at Union Wireless in October 2016 to July 2017
Field Technician at WEST, Inc. in July 2016 to October 2016
Student Laboratory Assistant at Wyoming State Veterinary Lab in August 2015 to April 2016
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University of Wyoming, Bachelor of Science - BS, October 2026
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Customer Service Representatives
Typing
Verbal De-escalation
Confidentiality
Patient Satisfaction
Healthcare
Appointment Scheduling
Communication
Training Management
Contact Centers
Computer Literacy
Teamwork
Problem Solving
Manual Testing
Attention to Detail
Customer Interaction
Active Listening
Interpersonal Communication
Written Communication
Customer Support
Sales Performance
Oral Communication
Call Monitoring
Cashiering
Technical Support
Watercraft
Education
Pressure Washing
MSHA Certified
Wildlife Rehabilitation
High Level Of Accuracy
Negotiation
Skip Tracing
Dialers
Debt Collection
Customer Service
Coaching
Quality Assurance
Employee Training
Escalation Resolution
Animal Behavior
Dog Walking
Pet Care
Scheduling
Reliability
Laboratory Skills
Public Education
Data Entry
Customer Experience
Animal Handling
Goal Setting
Performance Management
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Discover more about One MedicalWhat is Traci Folkman email address?
Email Traci Folkman at [email protected]. This email is the most updated Traci Folkman's email found in 2026.
How to contact Traci Folkman?
To contact Traci Folkman send an email to [email protected]. (updated on September 04, 2024)
What company does Traci Folkman work for?
Traci Folkman works for One Medical
What is Traci Folkman's role at One Medical?
Traci Folkman is Customer Support Specialist
What is Traci Folkman's Phone Number?
Traci Folkman's phone (602) ***-*183
What industry does Traci Folkman work in?
Traci Folkman works in the Hospital & Health Care industry.
Traci Folkman Email Addresses
Traci Folkman Phone Numbers
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