Touk P
Head of Value Retention at MLC Life Insurance | Greater Melbourne Area
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Touk P currently serves as the Head of Value Retention at MLC Life Insurance, where he plays a pivotal role in shaping the company's customer loyalty and retention strategies within the highly competitive individual market. In this capacity, Touk leverages over a decade of experience in financial services and insurance to develop innovative initiatives that drive persistency and enhance customer lifetime value. His leadership is instrumental in designing and executing targeted campaigns that resonate with both advised and non-advised clients, ensuring MLC Life Insurance maintains a competitive edge through superior customer engagement and retention.
A key aspect of Touk’s role involves overseeing comprehensive retention analytics, portfolio management, and predictive insights. By harnessing advanced KPI dashboards and business analysis techniques, he identifies emerging trends and risk factors, enabling proactive decision-making. His expertise in project management and business process optimization ensures that strategic initiatives are delivered efficiently and effectively, aligning with organizational goals and regulatory standards.
Touk also manages a talented team comprising Retention and General Advice specialists, along with Quality & Enablement Associates, fostering a collaborative environment focused on continuous improvement and operational excellence. His skills in risk management, business development, and investment strategies underpin his ability to craft sustainable retention solutions that support MLC’s long-term growth objectives. Through his strategic leadership, Touk P consistently drives value retention, customer satisfaction, and business resilience, making him a vital asset in MLC Life Insurance’s ongoing success in a dynamic industry landscape.
Head of Value Retention at MLC Life Insurance in November 2024 to Present
Director and Treasurer, Board Member at Global Initiative on Loneliness and Connection in June 2024 to July 2025
Head of Strategy at AIA Australia in April 2023 to October 2024
Head of Distribution Enablement and Strategic Delivery at AIA Australia in October 2020 to April 2023
Strategic Delivery Manager - Retail, Banca, Partnerships and Advice at AIA Australia in June 2017 to October 2020
Senior Distribution SME, Integration at AIA Australia in November 2017 to March 2020
Distribution Support Manager at AIA Australia in February 2017 to June 2017
Women's Empowerment Program Community Liaison (Pro bono work) at Global Vision International (GVI) in July 2016 to December 2016
Volunteer in Asia at Career Break in March 2016 to December 2016
National Operations Manager, Sales and Dealerships at TAL Life in July 2008 to March 2016
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Project Management
Customer Experience
Business Process Improvement
Process Improvement
Training Delivery
Business Process
Risk Management
Financial Services
Marketing Communications
Financial Planning
Management
Strategy
Stakeholder Management
Relationship Management
Insurance
Analytics
Business Analysis
Microsoft Dynamics
KPI Dashboards
ExactTarget
CRM
Financial Risk
Program Management
Portfolio Management
Business Development
Vendor Management
Superannuation
Investment Strategies
Analysis
Budgets
Business Relationship Management
Budgeting
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Discover more about MLC Life InsuranceWhat is Touk P email address?
Email Touk P at [email protected] and [email protected]. This email is the most updated Touk P's email found in 2026.
How to contact Touk P?
To contact Touk P send an email to [email protected] or [email protected]. (updated on March 17, 2025)
What company does Touk P work for?
Touk P works for MLC Life Insurance
What is Touk P's role at MLC Life Insurance?
Touk P is Head of Value Retention
What is Touk P's Phone Number?
Touk P's phone (**) *** *** 308
What industry does Touk P work in?
Touk P works in the Insurance industry.
Touk P Email Addresses
Touk P Phone Numbers
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