Torance Gardner
Client Success Team Lead at Cisive | Katy, Texas, United States
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As the Client Success Team Lead at Cisive, Torance Gardner has been instrumental in driving the company's commitment to exceptional client service and satisfaction. With over three years of experience in this role, Torance has successfully spearheaded numerous initiatives aimed at enhancing the client experience. His expertise lies in strategic coaching and development, where he has effectively guided associates to optimize client interactions across various platforms, including phone, email, and live chat.
One of Torance's key projects involves the implementation of performance plans for team members, ensuring that each associate is equipped with the necessary skills and knowledge to excel in their roles. By providing tailored feedback and coaching, he fosters a culture of continuous improvement and accountability within the Client Success team. His hands-on approach to training and development not only enhances the team's proficiency in troubleshooting and resolving technical issues but also reinforces the importance of effective communication and problem-solving skills.
In addition to his coaching responsibilities, Torance plays a pivotal role in documenting training processes and agent performance metrics, utilizing tools such as Microsoft Excel and Visio to streamline project management and planning. His ability to step in as the acting manager in the absence of leadership showcases his strong supervisory skills and commitment to maintaining operational excellence. Torance's dedication to nurturing talent and enhancing client relationships has significantly contributed to Cisive's reputation as a leader in the industry, making him a vital asset to the organization and its clients alike.
Client Success Team Lead at Cisive in June 2021 to Present
Client Account Manager at PreCheck in February 2018 to June 2021
Street Rep/Supervisor at MetroLift/Yellow Cab Houston in May 2014 to February 2018
Health Advisor/Customer Service Advocate at United Healthcare Group in January 2014 to May 2014
Retention Rep at Reliant Energy in May 2013 to October 2013
PMO Admin Assistant at SSCS in August 2011 to October 2012
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Lone Star College, Associate's degree, August 2026
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Training
Team Motivation
Team Management
System Requirements
Coaching
Written Communication
Key Performance Indicators
Customer Satisfaction
Customer Interaction
Confidentiality
Phone Etiquette
Data Entry
Problem Solving
Typing
Microsoft OneNote
Teamwork
Supervisory Skills
Memos
Interpersonal Communication
General Administration
Employee Training
Communication
Attention to Detail
Active Listening
Software Documentation
Microsoft Excel
Microsoft Office
Access
Management
Visio
Program Management
Customer Service
Outlook
Process Improvement
Team Leadership
Call Centers
SharePoint
System Administration
Microsoft Word
PowerPoint
Troubleshooting
Project Management
Windows
Change Management
Project Planning
Leadership
Time Management
Research
Microsoft PowerPoint
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Discover more about CisiveWhat is Torance Gardner email address?
Email Torance Gardner at [email protected] and [email protected]. This email is the most updated Torance Gardner's email found in 2026.
How to contact Torance Gardner?
To contact Torance Gardner send an email to [email protected] or [email protected]. (updated on January 05, 2025)
What company does Torance Gardner work for?
Torance Gardner works for Cisive
What is Torance Gardner's role at Cisive?
Torance Gardner is Client Success Team Lead
What is Torance Gardner's Phone Number?
Torance Gardner's phone (214) ***-*237
What industry does Torance Gardner work in?
Torance Gardner works in the Consumer Services industry.
Torance Gardner Email Addresses
Torance Gardner Phone Numbers
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