Tommy Hee

Tommy Hee currently serves as Senior Manager at Samsung Southeast Asia and Oceania, where he plays a pivotal role in driving digital transformation initiatives across the region. Leveraging over two decades of extensive experience in IT operations, project management, and service delivery, Tommy oversees the strategic planning and execution of large-scale IT projects that support Samsung’s retail and supply chain management (SCM) systems. His leadership ensures seamless infrastructure operations, maintaining zero downtime over four years for critical systems supporting more than 50,000 users and generating a sales volume exceeding USD 12 million.

In his current role, Tommy spearheads the implementation of innovative digital solutions that enhance operational efficiency and customer engagement. His expertise in solution design, development, and deployment has led to the successful rollout of turnkey projects such as online and mobile training platforms, Robotics Process Automation (RPA), and micro-financing solutions—key components of Samsung’s digitalization strategy. His proficiency in SAP ERP, SAP R/3, and business process improvement enables him to optimize enterprise resource planning and streamline workflows across diverse business units.

A dynamic leader, Tommy excels in managing multicultural teams and fostering collaboration across regional offices. His strategic approach combines IT governance, infrastructure management, and emerging technologies to support Samsung’s growth objectives. With a strong foundation in IT strategy, pre-sales, and problem-solving, Tommy continues to deliver innovative solutions that align with business goals, ensuring operational excellence and competitive advantage in a rapidly evolving digital landscape.