Tom Vasquez
Manager of Customer Experience at NWN Corporation | Greater Boston
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Tom Vasquez is a highly respected Service Delivery Manager at NWN Corporation, where he plays a pivotal role in enhancing the customer experience through strategic service management and operational excellence. With a robust background rooted in ITIL and ISO standards, Tom specializes in delivering world-class service solutions that align with clients’ business objectives. His current role involves overseeing complex technology implementations, ensuring seamless integration of professional services, security applications, NOC operations, and service desk functions to meet diverse customer needs.
At NWN, Tom leverages his expertise in unified communications, contact centers, and telephony to help organizations optimize their communication infrastructure and improve operational efficiency. His deep understanding of SIP protocols, wireless technologies, and product management enables him to craft tailored solutions that address unique business challenges. A key aspect of his role is acting as a customer advocate, building strong relationships at the C-suite level, and serving as a trusted liaison to ensure that service delivery exceeds expectations.
Tom’s collaborative approach involves working closely with sales executives, business development managers, and solution engineers to implement complex, scalable solutions that drive measurable results. His focus on customer advocacy and proactive management ensures that clients receive not only technical support but also strategic guidance to solve their most pressing business problems through innovative technology and services. With a commitment to continuous improvement and operational excellence, Tom Vasquez exemplifies NWN’s dedication to delivering exceptional customer experiences in the rapidly evolving IT landscape.
Manager of Customer Experience at NWN Corporation in January 2017 to Present
Customer Success / Managed Services Program Manager at UNIFY in January 2012 to January 2017
Global Customer Advocate Enterprise Communications at Siemens in January 2008 to January 2012
IBM / Siemens Contact Center Manager / Service Delivery Manager at IBM in January 1994 to January 2007
ROLM an IBM Company - Field Service Manager New England at ROLM in January 1990 to January 1994
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ITIL, September 2026
New England College, BA
ISO 9001, Certified in Quality Management System for International Standards Organization
Siemens Advanced Manager Training Boca Raton Fl
IBM CRM - Armonk New York
St. Sebastians
New England College, Bachelor of Business Administration - BBA
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Customer Advocacy
Unified Communications
VoIP
Telecommunications
Call Center
Managed Services
Service Delivery
Service Management
Customer Satisfaction
Management
Outsourcing
Vendor Management
Solution Selling
Data Center
Software Documentation
Call Centers
CRM
Cloud Computing
Integration
Voice over IP (VoIP)
Technical Support
Strategy
Telephony
IP
Troubleshooting
Contact Centers
SIP
Wireless
Internet Protocol (IP)
Product Management
Wireless Technologies
Professional Services
Account Management
Customer Relationship Management (CRM)
Session Initiation Protocol (SIP)
Program Management
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Discover more about NWN CorporationWhat is Tom Vasquez (itil email address?
Email Tom Vasquez (itil at [email protected] and [email protected]. This email is the most updated Tom Vasquez (itil's email found in 2026.
How to contact Tom Vasquez (itil?
To contact Tom Vasquez (itil send an email to [email protected] or [email protected]. (updated on May 16, 2025)
What company does Tom Vasquez work for?
Tom Vasquez works for NWN Corporation
What is Tom Vasquez's role at NWN Corporation?
Tom Vasquez is Manager of Customer Experience
What is Tom Vasquez's Phone Number?
Tom Vasquez's phone (**) *** *** 259
What industry does Tom Vasquez work in?
Tom Vasquez works in the Information Technology & Services industry.
Tom Vasquez Email Addresses
Tom Vasquez Phone Numbers
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