Toby Goodlow
Technical Support Specialist at Vonage | Atlanta, Georgia, United States
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Toby Goodlow is an accomplished Technical Support Specialist at Vonage, where he leverages his extensive experience in LAN/WAN networks and Unified Communications to deliver exceptional support for VoIP solutions. With a strong foundation in network architecture design, Toby plays a pivotal role in ensuring that clients experience seamless integration of hardware and software, particularly in the context of API-driven services. His expertise in Border Gateway Protocol (BGP) and risk analysis enables him to troubleshoot complex network issues effectively, ensuring optimal performance and reliability for Vonage's diverse customer base.
Currently, Toby is involved in key projects that focus on enhancing the quality assurance testing processes for new software deployments. His proficiency in tools like Jenkins and Artifactory allows him to streamline the software installation and integration engineering processes, ensuring that updates and new features are rolled out efficiently. Toby's multidisciplinary engineering background equips him with a unique perspective on the challenges faced in fast-paced environments, where meeting deadlines is crucial. He collaborates closely with cross-functional teams, utilizing his strong customer service operations skills to address client concerns and provide tailored solutions that meet their specific needs.
Toby's commitment to excellence and his ability to navigate the complexities of modern telecommunications make him an invaluable asset to Vonage. His passion for technology and continuous improvement drives him to stay abreast of industry trends, ensuring that he remains at the forefront of advancements in VoIP and unified communications. Through his work, Toby not only contributes to the success of his team but also enhances the overall customer experience, solidifying Vonage's reputation as a leader in the telecommunications sector.
Technical Support Specialist at Vonage in April 2024 to Present
Development Support Engineer at Verifone in August 2022 to December 2023
Systems Integration Engineer at Verifone in October 2021 to August 2022
Regional IT Manager – East at Levy Restaurants in November 2016 to July 2020
IT Service Management/Change Management at Levy Restaurants in November 2016 to July 2020
Software Integration Engineer - IMS at Nokia in January 2010 to January 2016
IPTV Field Deployment Engineer at Nokia in January 2007 to January 2010
Technical Support Engineer III at AT&T in January 2003 to January 2007
Key Account Engineer - State of MI Government & MI State Police at AT&T in January 1997 to January 2003
Telecommunications Specialist at Rolling Meadows Police Department in January 1993 to January 1997
Petty Officer Third Class at US Navy in January 1987 to January 1991
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William Rainey Harper College, July 1991 to July 1993
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Windows Server
Network Switches
Firewalls
SQL
CLOUD POS
Debugging
Supervisory Skills
Data Circuits
Colocation Facilities
ATM Networks
LUCENT
Cisco Routers
Root Cause Analysis
Trend Analysis
Telecommunications Engineering
IP Multimedia Subsystem
Colo
Fiber to the x (FTTx)
Quality of Service (QoS)
Multiprotocol Label Switching (MPLS)
Open Shortest Path First (OSPF)
Border Gateway Protocol (BGP)
Quality Assurance Testing
Test Cases
Scheduling
Managing Project Budgets
System Deployment
Network Migration
Change Management
JFROG
Artifactory
Jenkins
Linux
SQLite
Cross-team Collaboration
Agile Methodologies
Software Development Life Cycle (SDLC)
Jira
Confluence
Salesforce.com
Multidiscipline Engineering
Complex Problem Resolution & Risk Analysis
IT Strategy
Risk Analysis
Business Analysis
Software Installation
Budgeting
Forecasting
Financial Forecasting
Auditing
Strategic Planning
Technical Training
Quality Assurance
Customer Retention
Customer Relationship Management (CRM)
Customer Engagement
Cross-functional Team Leadership
Customer Service
Customer Service Management
Network Installation
Hardware Installation
Making Deadlines
KPI Reports
KPI Implementation
Planning Budgeting & Forecasting
Budgeting & Forecasting
Expense Budgeting
Integration Engineering
Network Installation & Infrastructure
VLAN
Compliance Management
Standards Compliance
Software Testing & Configuration
KPI Testing & Strategic Planning
Deploying System Functionality & Stability
Meeting Deadlines in Fast-Paced Environment
Budgeting, Forecasting & Auditing
Customer Service Operations
Customer-focused Service
Routing Protocols
Internet Protocol Suite (TCP/IP)
Telecommunications
Managed Services
Operating Systems
Leadership
Team Leadership
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Discover more about VonageWhat is Toby Goodlow email address?
Email Toby Goodlow at [email protected], [email protected] and [email protected]. This email is the most updated Toby Goodlow's email found in 2026.
How to contact Toby Goodlow?
To contact Toby Goodlow send an email to [email protected], [email protected] or [email protected]. (updated on September 04, 2024)
What company does Toby Goodlow work for?
Toby Goodlow works for Vonage
What is Toby Goodlow's role at Vonage?
Toby Goodlow is Technical Support Specialist
What is Toby Goodlow's Phone Number?
Toby Goodlow's phone (404) ***-*161
What industry does Toby Goodlow work in?
Toby Goodlow works in the Information Technology & Services industry.
Toby Goodlow Email Addresses
Toby Goodlow Phone Numbers
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