Timur Primov
Customer Service Specialist at The UPS Store | Queens, New York, United States
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Timur Primov is a dedicated Customer Service Specialist at The UPS Store, where he leverages his extensive technical support background to optimize operations and enhance customer satisfaction. With over four years of experience in the tech support domain, Timur has developed a keen expertise in troubleshooting complex issues, particularly in the areas of printers and computer systems. His role at The UPS Store is pivotal, as he not only addresses over 50 technical inquiries daily but also implements innovative solutions that streamline processes and improve service delivery.
One of Timur's key achievements includes significantly reducing tech support wait times by 40%, which translates to saving more than five hours each week for both customers and staff. His proactive approach to problem-solving has led to a remarkable 30% increase in customer ratings, showcasing his ability to foster positive customer experiences. By independently resolving intricate printer and computer issues, Timur has minimized the need for escalation, saving an average of two hours per case and allowing the team to focus on other critical tasks.
Timur's skill set is diverse, encompassing a range of technical proficiencies such as HTML, CSS, and PHP, alongside his strong collaboration and communication abilities. His adaptability in using various operating systems, including Windows 10, further enhances his effectiveness in a fast-paced retail environment. As he continues to manage a portfolio of projects at The UPS Store, Timur remains committed to driving operational efficiency and delivering exceptional customer service, making him an invaluable asset to the team.
Customer Service Specialist at The UPS Store in September 2023 to Present
Information System Specialist at GKS in December 2022 to September 2023
Tier 2 Technical Support Specialist at Retail Company "Remi" in May 2022 to November 2022
Technical Support Specialist at LLC "ROBIN" in December 2021 to May 2022
Junior Technical Support Specialist at Pacific Strong GYM in December 2019 to December 2021
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Vladivostok State University, Bachelor's degree, October 2026
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Active Directory
Point of Sale (POS) Systems
Technical Support
Negotiation
IT Consulting
Cables
Project Management
Low-Code Development
Adobe Photoshop
Problem Solving
Software as a Service (SaaS)
Network Communications
User Training
End User Training
PhpMyAdmin
MySQL
SQL
Customer Satisfaction
Microsoft Dynamics 365
Printers
Connectivity
Tracking Systems
Internet Protocol (IP)
System Maintenance
Excel Formulas
TeamViewer
Tier 2 Help Desk Support
Easily Adaptable
Attention to Detail
Group Policy
Analytical Skills
Database Queries
Service Desk
Password Resets
Local Area Network (LAN)
Ticketing Systems
Desk Top Support
Windows 11
Mobile Devices
IT Escalation
Computer Science
Technical Writing
On-call Support
Teamwork
Collaborative Problem Solving
Chrome DevTools
Network Administration
HTML
User Documentation
Windows 10
Software Installation
Organization Skills
Strong technical skills, including experience with CRM software
Excellent communication and interpersonal skills to train employees
Strong attention to detail and ability to manage tasks within agreed-upon timelines
Software issue troubleshooting and resolution
Technical support for more than 2000 thousand employees
Report and print form configuration and customization
Technical support and troubleshooting
Software analysis and testing
Collaboration and communication skills
Documentation and knowledge management
Python
Business process analysis and optimization
Bitrix24 implementation and customization
Employee training and support
Process auditing and compliance
Set up and preparation of workstations for new employees
JavaScript
CSS
HTML5
PHP
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Discover more about The UPS StoreWhat is Timur Primov email address?
Email Timur Primov at [email protected]. This email is the most updated Timur Primov's email found in 2026.
How to contact Timur Primov?
To contact Timur Primov send an email to [email protected]. (updated on September 07, 2024)
What company does Timur Primov work for?
Timur Primov works for The UPS Store
What is Timur Primov's role at The UPS Store?
Timur Primov is Customer Service Specialist
What is Timur Primov's Phone Number?
Timur Primov's phone (212) ***-*312
What industry does Timur Primov work in?
Timur Primov works in the Information Technology & Services industry.
Timur Primov Email Addresses
Timur Primov Phone Numbers
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