Tiera Lamb
Senior Health Services Specialist at Blue Cross Blue Shield of Michigan | Detroit Metropolitan Area
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Tiera Lamb currently serves as a CMS Escalations Analyst at Blue Cross Blue Shield of Michigan, where she leverages her extensive background in customer service and team leadership to navigate the complexities of the Centers for Medicare & Medicaid Services (CMS) programs. With over a decade of experience, Tiera is adept at managing and resolving escalated issues, ensuring compliance with CMS regulations while prioritizing customer satisfaction. Her role is pivotal in maintaining the integrity of service delivery, as she works diligently to address and mitigate challenges that arise within the CMS framework.
In her current position, Tiera leads key projects aimed at streamlining workflows and enhancing operational efficiency. By employing data-driven strategies and Lean Six Sigma methodologies, she identifies areas for improvement and implements solutions that not only resolve issues but also enhance the overall customer experience. Her attention to detail and ability to manage multiple projects simultaneously allow her to effectively advocate for clients, ensuring their concerns are heard and addressed promptly.
Tiera's expertise in CRM systems and customer-focused service has been instrumental in fostering strong client relationships, which are essential in the healthcare industry. She is committed to driving customer success and satisfaction (CSAT) through effective communication and collaboration. As a leader, she also focuses on developing her team’s skills, promoting a culture of continuous improvement and excellence in service delivery. Tiera Lamb exemplifies the qualities of a dedicated professional who is passionate about making a positive impact in the lives of those she serves.
Senior Health Services Specialist at Blue Cross Blue Shield of Michigan in October 2024 to Present
Customer Service Team Lead at Delta Dental of Michigan in June 2022 to August 2024
Customer Services Agent at Delta Dental of Michigan in February 2015 to July 2022
Technical Specialist at AT&T in May 2010 to February 2014
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Claims Management
Microsoft Word
Professional Phone Skills
Computer Literacy
Skilled Multi-tasker
Union
Health Research
SharePoint
Customer Relationship Management (CRM)
Interpersonal Communication
Relationship Building
Event Planning
Service-Level Agreements (SLA)
Performance Reviews
Troubleshooting
Key Performance Indicators
Supervisory Skills
Performance Metrics
Written Correspondence
Customer Onboarding
Customer Retention
CTM
Medicare
Hpms
Writing
Call Center Administration
Organizational Performance
Strategic Relationships
Customer Relations
Appeals
Grievances
Responsiveness
Training Strategy
IT Documentation
Electronic Data Interchange (EDI)
Microsoft Outlook
Coordinate Meetings
Project Teams
Multiple Projects Simultaneously
Healthcare
Prior Authorization
Customer Experience Management
Creativity and Innovation
Client Relations
Team Building
Customer Engagement
Customer Experience
Leadership Development
Organization Skills
Client Services
Research Skills
Quality Processes
Quality Assurance
Calibration
Microsoft Office
Quality Assurance Standards
Key Metrics
Call Quality
Claims Processing
Contact Centers
Customer Success
Written Communication
Customer Support
Easily Adaptable
Reading Comprehension
Attention to Detail
Resolving Issues
Oral Communication
Follow Directions
Help Desk Support
Claim Investigation
Leadership
Customer Satisfaction (CSAT)
Call Center Development
Soft Skills
Teamwork
Customer Interaction
Executive Coaching
Presentations
Customer Service Operations
Customer Service Management
Communication
Problem Solving
Collaborative Problem Solving
Customer Service
Coaching
Networking
Microsoft Excel
Team Motivation
Customer Satisfaction
Multitasking
Team Leadership
Customer-focused Service
Presentation Skills
Productivity Improvement
Priority Management
Goal Setting
Career Management
Project Management
Lean Six Sigma
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Discover more about Blue Cross Blue Shield of MichiganWhat is Tiera Lamb email address?
Email Tiera Lamb at [email protected]. This email is the most updated Tiera Lamb's email found in 2026.
What is Tiera Lamb phone number?
Tiera Lamb phone number is 3134923823.
How to contact Tiera Lamb?
To contact Tiera Lamb send an email to [email protected]. If you want to call Tiera Lamb try calling on 3134923823. (updated on February 20, 2025)
What company does Tiera Lamb work for?
Tiera Lamb works for Blue Cross Blue Shield of Michigan
What is Tiera Lamb's role at Blue Cross Blue Shield of Michigan?
Tiera Lamb is Senior Health Services Specialist
What industry does Tiera Lamb work in?
Tiera Lamb works in the Retail industry.
Tiera Lamb Email Addresses
Tiera Lamb Phone Numbers
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