Thorsten Mading
Digital Transformation Advisor at ServiceNow | Frankfurt, Hesse, Germany
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Digital Transformation Advisor at ServiceNow in March 2022 to Present
Head of Service Desk EMEA North at DEKRA in August 2021 to March 2022
Head of Service Desk Asia at DHL IT Services in October 2019 to July 2021
Head of Service Desk PeP & GBS at DPDHL IT Services in May 2014 to October 2019
Project Manager at DPDHL IT Services in February 2011 to May 2014
Senior Reporting Analyst at DPDHL IT Services in July 2009 to January 2011
Incident Manager / IT Specialist at DPDHL IT Services in July 2008 to July 2009
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ITIL v3 Foundations Certified
ITIL Implementation
PRINCE2
Project Management
ITSM Tools
HPSD
ServiceNow
Self-help
Scrum
scrum master
Software Project Management
Help Desk Support
Customer Service
Call Center
Service Desk
IT Service Management
Long-term Customer Relationships
Executive Reporting
Senior Management Communications
Emergency Management
Incident Management
Problem Management
Microsoft Office
Scrum product owner
Change Management
Business Analysis
Management
Business Process
ITIL
English
Soft Skills
Six Sigma
SQL
Information Technology
Technical Support
Business Process Improvement
Team Building
Team Leadership
Customer Experience
Customer Support
Service-Level Agreements (SLA)
Key Performance Indicators
Vendor Management
ACD
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Discover more about ServiceNowWhat is Thorsten Mading email address?
Email Thorsten Mading at [email protected] and [email protected]. This email is the most updated Thorsten Mading's email found in 2026.
How to contact Thorsten Mading?
To contact Thorsten Mading send an email to [email protected] or [email protected]. (updated on March 07, 2025)
What company does Thorsten Mading work for?
Thorsten Mading works for ServiceNow
What is Thorsten Mading's role at ServiceNow?
Thorsten Mading is Digital Transformation Advisor
What is Thorsten Mading's Phone Number?
Thorsten Mading's phone (**) *** *** 153
What industry does Thorsten Mading work in?
Thorsten Mading works in the Information Technology & Services industry.
Thorsten Mading Email Addresses
Thorsten Mading Phone Numbers
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