Thomas Mateyak
Major Incident Manager at New Era Technology, US | Princeton, New Jersey, United States
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Thomas Mateyak serves as a Major Incident Manager at New Era Technology in the United States, where he leverages his extensive 20 years of experience in the telecommunications sector to ensure seamless incident management for critical voice services, particularly on the high-stakes Johnson & Johnson account. In this pivotal role, Thomas is dedicated to providing incident support that not only addresses immediate technical challenges but also fosters long-term improvements in operational efficiency. His proven ability to manage escalated incidents ensures that stakeholders receive timely and clear communications, which is essential in maintaining trust and transparency during high-pressure situations.
Thomas's expertise extends beyond incident resolution; he is adept at analyzing incident flow and volume to identify patterns and suggest actionable improvements. His strategic insights contribute to enhancing the overall performance of the telecommunications infrastructure, particularly in areas involving Unified Communications, IP, and MPLS technologies. With a solid foundation in network engineering and troubleshooting, he effectively collaborates with cross-functional teams to drive resolution on pending incident reports and major incident reports, ensuring that all incidents are documented and analyzed for future reference.
Having managed over 100 employees across various operational scenarios, Thomas's leadership skills are complemented by his extensive international experience, having traveled across 10 European countries and India. This global perspective enriches his understanding of diverse market dynamics and customer needs, allowing him to implement best practices that resonate across different regions. His commitment to excellence in the telecom industry, combined with his people management skills and technical acumen, positions Thomas as a key player in driving New Era Technology's mission to deliver exceptional service and support to its clients.
Major Incident Manager at New Era Technology, US in February 2021 to Present
Major Incident Team Manager at BT in February 2017 to February 2020
Senior Operations Manager at BT in October 2015 to February 2017
Network Operations Center Manager at BT in May 2010 to October 2015
Service Relationship Manager, North America Region at Global Crossing in December 2007 to February 2009
Sales Administrator - Enterprise Sales, East Region at Global Crossing in May 2006 to December 2007
NOC Support Technician II - VOIP 2nd Level Support Engineering at Global Crossing in February 2004 to May 2006
Network Maintenance Technician II - East Regional Operations Center at Global Crossing in January 2002 to January 2004
Operations Technician I - Order Management East at Global Crossing in January 2000 to January 2002
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Keller Graduate School of Management of DeVry University, Masters, October 2026
DeVry University, Bachelor of Science, October 2026
DeVry University, Associate of Applied Science, October 1999 to October 2026
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Sales
System Administration
Marketing
Switches
Technology Management
Escalation
ITIL
Managed Services
Unified Communications
Telecommunications
VoIP
IP
Computer Network Operations
MPLS
LAN-WAN
Networking
Co-location
Network Engineering
Troubleshooting
Ethernet
DWDM
SDH
Management
Service Delivery
Data Center
Leadership
Cisco Technologies
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Discover more about New Era Technology, USWhat is Thomas Mateyak email address?
Email Thomas Mateyak at [email protected] and [email protected]. This email is the most updated Thomas Mateyak's email found in 2026.
What is Thomas Mateyak phone number?
Thomas Mateyak phone number is 7326962538.
How to contact Thomas Mateyak?
To contact Thomas Mateyak send an email to [email protected] or [email protected]. If you want to call Thomas Mateyak try calling on 7326962538. (updated on August 25, 2024)
What company does Thomas Mateyak work for?
Thomas Mateyak works for New Era Technology, US
What is Thomas Mateyak's role at New Era Technology, US?
Thomas Mateyak is Major Incident Manager
What industry does Thomas Mateyak work in?
Thomas Mateyak works in the Telecommunications industry.
Thomas Mateyak Email Addresses
Thomas Mateyak Phone Numbers
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