Thomas Kostmann

Thomas Kostmann, currently serving as Business Unit Director ITSM at FREICON GmbH & Co. KG, brings a wealth of expertise in enterprise IT service management, monitoring, and process automation. In his role, Thomas oversees the strategic development and operational excellence of FREICON’s ITSM solutions, focusing on delivering innovative, scalable, and reliable services tailored to both SMEs and large enterprises. His leadership is instrumental in driving key projects involving monitos ITSM-Leitstand mit OTOBO, a comprehensive ITSM suite that integrates seamlessly with existing infrastructure to optimize incident, problem, and change management workflows.

Thomas’s deep technical background encompasses a broad spectrum of industry-leading tools and platforms, including SAP HANA, SAP RFC Monitoring, Graylog, and Grafana, enabling him to craft robust monitoring and system management strategies. His expertise in ITIL best practices ensures that FREICON’s offerings adhere to the highest standards of service quality and operational efficiency. Notably, Thomas has led initiatives integrating ITSM platforms with SAP FI/CO and vtiger CRM, facilitating end-to-end process automation and improved business alignment.

His proficiency extends to open-source solutions such as OTOBO, i-doit, and Nagios, which he leverages to deliver flexible, cost-effective monitoring and documentation solutions. As a Freicon enterprise partner and NeDi plus platinum partner, Thomas is at the forefront of network management and infrastructure monitoring, ensuring optimal performance and security. With a strategic focus on ITSM integrations platform development and process management, Thomas Kostmann continues to shape FREICON’s reputation as a trusted provider of innovative IT management solutions, empowering organizations to achieve operational excellence in an increasingly complex digital landscape.