Thomas Kinnert

Q: What is Thomas Kinnert email address?

Email Thomas Kinnert at thomas.kinnert@dk.issworld.com. This email is the most updated Thomas Kinnert's email found in 2026.

Q: How to contact Thomas Kinnert?

To contact Thomas Kinnert send an email to thomas.kinnert@dk.issworld.com. (updated on March 07, 2025)

It Service Manager / Enterprise Service Manager at ISS Facility Services Holding GmbH | Düsseldorf, North Rhine-Westphalia, Germany

About Thomas Kinnert

Thomas Kinnert currently serves as an IT Service Manager and Enterprise Service Manager at ISS Facility Services Holding GmbH, where he leverages over a decade of expertise in IT service management, process optimization, and workflow development. In his role, Thomas is responsible for overseeing the seamless delivery of IT services across the organization, ensuring alignment with business needs and industry best practices. His focus on continuous improvement has led him to spearhead key projects involving the design and implementation of efficient IT workflows, utilizing tools such as Jira for workflow automation and process management. As a Jira Administrator, Thomas has developed and refined ITSM processes, optimized the Configuration Management Database (CMDB), and enhanced incident and request management procedures, significantly improving service desk performance and customer satisfaction.

Thomas’s deep understanding of process planning and process optimization allows him to identify bottlenecks and implement strategic solutions that streamline operations and reduce downtime. His leadership in managing 1st-Level support teams has fostered a culture of proactive problem-solving and customer-centric service delivery. Additionally, his expertise in project management and ITIL frameworks ensures that initiatives are executed effectively, delivering measurable value to the organization. With a strong foundation in Microsoft Office and Excel, Thomas efficiently analyzes data to inform decision-making and process improvements. His comprehensive skill set in leadership, service desk management, and process design positions him as a key driver of digital transformation initiatives within ISS Facility Services, contributing to the company’s reputation for reliable, innovative facility management solutions.

Thomas Kinnert Work