Thi Vo
Customer Ops, Outsourcing at Cash App | Austin, Texas, United States
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Customer Ops, Outsourcing at Cash App in July 2024 to Present
Global Outsourcing Relationship Manager at BILL in February 2023 to July 2024
Director, Customer Support at Forma in April 2022 to January 2023
Leading Our Global Enterprise CHT/Support Teams at Canva in January 2021 to March 2022
Leading Our Premier Technical Support Team at Q2 in February 2019 to January 2021
Director of Customer Support at Procore Technologies in August 2018 to January 2019
Sr. Manager, Technical Support (Customer Experience) at WP Engine in September 2017 to August 2018
Area Manager, Customer Support (Worldwide Customer Experience) at Electronic Arts (EA) in August 2014 to August 2017
CON/ED-SMB Sales Manager at Apple in November 2009 to August 2014
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California State University - East Bay, Bachelor's degree
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Employee Benefits
Workforce Management
Relationship Building
Operations
Performance Improvement
Leading transformational change
FinTech
Job Satisfaction
Strategic Services
Integration Strategies
Voice of the Customer
Incident Management
Customer Communication
Delegation
New Product Rollout
Strategic Initiatives
Team Performance
Quality Assurance
Service-Level Agreements (SLA)
RCA
Build Strong Relationships
Delivery Operations
Customer Journeys
Health Savings Accounts
HRA
Flexible Spending Accounts
Financial Services
Business Case Preparation
Support Management
Phone Etiquette
Complaint Management
Attention to Detail
Cross-functional Collaborations
Conflict Resolution
Manufacturing Process Improvement
Support Services
Performance Metrics
Operational Efficiency
Community Engagement
Task Completion
Cost Control
Contact Center Management
Telephone Support
Change Management
Analytical Skills
Zendesk Customer Service Software
Escalation Resolution
Customer Escalation Management
Resource Allocation
Operational Oversight
Operational Excellence
Customer Interaction
Presentations
Zendesk
Problem Solving
Presentation Skills
Technical Leadership
Key Performance Indicators
Training and Development (HR)
Service Levels
Employee Engagement
Communication
Customer Loyalty
Business Process Outsourcing (BPO)
Strategic Thinking
Teamwork
Customer Support
Leadership Development
Sales
Sales Operations
Selling
Training
Direct Sales
Management
Sales Process
Customer Experience
Customer Retention
B2B
Merchandising
Customer Satisfaction
Customer Service
Retail
Sales Presentations
Team Building
Leadership
Account Management
Team Leadership
Sales Management
Cross-functional Team Leadership
CRM
Microsoft Office
Marketing
Project Management
Strategy
Coaching
Call Centers
Product Management
Solution Selling
Team Management
Customer Relationship Management (CRM)
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Discover more about Cash AppWhat is Thi Vo email address?
Email Thi Vo at [email protected] and [email protected]. This email is the most updated Thi Vo's email found in 2026.
How to contact Thi Vo?
To contact Thi Vo send an email to [email protected] or [email protected].
What company does Thi Vo work for?
Thi Vo works for Cash App
What is Thi Vo's role at Cash App?
Thi Vo is Customer Ops, Outsourcing
What is Thi Vo's Phone Number?
Thi Vo's phone (214) ***-*319
What industry does Thi Vo work in?
Thi Vo works in the Computer Games industry.
Thi Vo Email Addresses
Thi Vo Phone Numbers
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