Terry Gregorie

Q: What is Terry Gregorie email address?

Email Terry Gregorie at tgregori@mazdausa.com. This email is the most updated Terry Gregorie's email found in 2026.

Q: How to contact Terry Gregorie?

To contact Terry Gregorie send an email to tgregori@mazdausa.com. (updated on January 07, 2025)

Service Quality Specialist (FIRTFT) at Mazda North American Operations | Irvine, California, United States

About Terry Gregorie

Terry Gregorie serves as a pivotal Service Quality Specialist at Mazda North American Operations, where he leads the national "Fix it Right The First Time" (FIRTFT) initiatives. In this role, Terry is instrumental in enhancing service quality across Mazda’s extensive network of dealerships, ensuring that customers receive exceptional automotive repair and service experiences. His expertise in operations management and automotive repair allows him to analyze service processes critically, identify areas for improvement, and implement effective field tools that drive operational excellence.

With a strong background in warranty management and customer relations, Terry is adept at navigating the complexities of the automotive aftermarket. He collaborates closely with cross-functional teams to develop strategies that not only enhance service efficiency but also bolster customer satisfaction and loyalty. His analytical skills enable him to assess performance metrics and leverage data-driven insights to optimize service operations, ultimately contributing to increased profitability for Mazda dealerships.

Terry's educational foundation from California State University-San Bernardino complements his practical experience, equipping him with a robust understanding of automotive engineering and fixed operations. His proficiency in parts operations and fleet management further enhances his ability to streamline processes and improve service delivery. As a passionate advocate for quality in the automotive industry, Terry Gregorie continues to make significant strides in elevating Mazda’s service standards, ensuring that the brand remains synonymous with reliability and customer-centric service.

Terry Gregorie Work