Ted Mcnemar
Player Services Manager at PENN Entertainment, Inc | Vicksburg, Mississippi, United States
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As the Player Services Manager at PENN Entertainment, Inc., Ted Mcnemar brings over 18 years of extensive experience in the casino and hospitality industry, focusing on enhancing guest experiences and operational efficiency. In his current role, Ted oversees the PennPlay Center and Cashier Cage, where he is dedicated to ensuring that every guest interaction is seamless and memorable. His leadership is instrumental in fostering a customer-centric environment, where loyalty and satisfaction are paramount.
Ted’s expertise in business management and hospitality management allows him to implement innovative strategies that elevate service standards. He actively collaborates with his team in the mychoice Center, leveraging his strong interpersonal skills to train and mentor staff, ensuring they are equipped to deliver exceptional service. His Lean Six Sigma Green Belt certification has enabled him to streamline processes within the Cashier Cage, significantly reducing wait times and enhancing operational efficiency.
Key projects under Ted’s guidance have included the development of customer loyalty programs that not only reward frequent guests but also create a personalized experience that resonates with them. His proficiency in marketing and presentations has been crucial in promoting these initiatives, driving engagement and participation among guests. Ted’s commitment to excellence and his ability to manage time effectively ensure that the PennPlay Center operates smoothly, making it a cornerstone of PENN Entertainment’s commitment to providing a world-class gaming and hospitality experience.
Player Services Manager at PENN Entertainment, Inc in August 2019 to Present
Manager of Guest Service and Continous Imporvement at PENN Entertainment, Inc in February 2016 to August 2019
Guest Services Manager at Riverwalk Casino Hotel in August 2009 to September 2015
Reservations/PBX Manager at Island View Casino Resort in September 2006 to August 2009
President CEO at TMAC Learning, LLC in January 2000 to January 2005
Technology Training Manager at EY in January 1995 to January 2000
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Villanova University, October 2026
Mississippi State University
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Phone Etiquette
Multitasking
Contact Centers
Skilled Multi-tasker
Lean Transformation
Project Management Software
People Management
Interpersonal Skills
Project Management
Performance Improvement
Presentation Skills
Stakeholder Management
Project Planning
Team Leadership
Project Documentation
Presentations
Organization Skills
Team Performance
Customer Engagement
Public Speaking
Community Outreach
Communication
Relationship Building
Internal Communications
Diversity & Inclusion
Culture Change
Community Engagement
Coaching
Customer Retention
Call Center Administration
Hiring
Spreadsheets
Customer Loyalty
Business Management
Customer Service Operations
Time Management
Team Development
Service Quality
Customer Service Management
Employee Training
Customer Experience Management
Training Needs Analysis
Employee Learning & Development
Customer Experience
Learning Management Systems
Problem Solving
10-Key Typing
Consulting
Teamwork
Attention to Detail
VIP
Casino
Hospitality
Resorts
Gaming Industry
Budgets
Event Management
Marketing
Database Marketing
Direct Marketing
Customer Acquisition
Strategic Planning
Food & Beverage
Hospitality Management
Budgeting
Casino Management
Technical Training
Data Analysis
Software Project Management
Hotel Management
Lean Six Sigma
Social Media
Microsoft Excel
PowerPoint
Microsoft Word
Microsoft PowerPoint
Microsoft Office
Team Building
Management
Supervisory Skills
Customer Service
Instructor-led Training
Leadership
Soft Skills Training
Training & Development
Training
Loyalty Programs
Gaming
Player Development
VIP management
Operational Efficiency
Showcase Query
ACSC
Hotels
Recruiting
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Discover more about PENN Entertainment, IncWhat is Ted Mcnemar email address?
Email Ted Mcnemar at [email protected], [email protected] and [email protected]. This email is the most updated Ted Mcnemar's email found in 2026.
How to contact Ted Mcnemar?
To contact Ted Mcnemar send an email to [email protected], [email protected] or [email protected]. (updated on August 25, 2024)
What company does Ted Mcnemar work for?
Ted Mcnemar works for PENN Entertainment, Inc
What is Ted Mcnemar's role at PENN Entertainment, Inc?
Ted Mcnemar is Player Services Manager
What is Ted Mcnemar's Phone Number?
Ted Mcnemar's phone (601) ***-*341
What industry does Ted Mcnemar work in?
Ted Mcnemar works in the Gambling & Casinos industry.
Ted Mcnemar Email Addresses
Ted Mcnemar Phone Numbers
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