Tea Mars
MANAGER - WFM, Capacity at DIRECTV | Edmonds, Washington, United States
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Tea Mars is an accomplished Global Operations Manager currently serving as the Manager of Workforce Management (WFM) and Capacity at DIRECTV, where she leverages over two decades of experience in the telecommunications industry. In her new role, Tea is responsible for optimizing workforce strategies to enhance operational efficiency and improve customer satisfaction across multiple contact centers. Her expertise in analytical skills and data storytelling enables her to translate complex data into actionable insights, driving informed decision-making that aligns with business objectives.
At DIRECTV, Tea is spearheading key projects focused on capacity planning and resource allocation, ensuring that the organization can meet fluctuating demand while maintaining high service levels. Her strategic leadership and goal-setting capabilities are instrumental in developing initiatives that not only enhance team performance but also foster a culture of resilience and constructive feedback. By utilizing her emotional intelligence, Tea effectively leads her team through challenges, promoting a collaborative environment that encourages innovation and continuous improvement.
With a strong foundation in risk management and software documentation, Tea is adept at identifying potential operational risks and implementing proactive measures to mitigate them. Her proficiency in Microsoft Office tools further supports her ability to present data-driven reports and insights to senior management, facilitating strategic discussions that shape the future of workforce management at DIRECTV. As she embarks on this new chapter, Tea Mars is poised to make a significant impact, driving operational excellence and enhancing the overall customer experience in the dynamic telecommunications landscape.
MANAGER - WFM, Capacity at DIRECTV in July 2021 to Present
Manager: Global Comand Operations- Short-Term Resource Planning at AT&T in March 2017 to August 2021
Manager: Global Comand Operations -GCO Real Time Management at AT&T in April 2014 to March 2017
Manager: Workforce Operations: NBS Reporting Analyst at AT&T in January 2009 to April 2014
Manager: Workforce Operations: NBS Real-Time Analyst at AT&T in January 2008 to January 2009
Workforce Operations: Scheduler at AT&T in January 2007 to January 2008
NBS Workforce Operations at AT&T in September 2006 to January 2007
Manager: Business Processes at AT&T in September 2005 to September 2006
Rep: NBS MDE at AT&T in March 2004 to September 2005
Rep: NBS eTeam at AT&T in September 2003 to March 2004
Rep: NBS Paper Billing at AT&T in March 2003 to September 2003
Rep: NBS Carrier Settlement at AT&T in July 2001 to March 2003
Rep: I-NBO -SEI/Carrier Settlement at AT&T in July 2000 to July 2001
AT&T Wireless Services - Separate Equipment Invoicing at Addecco Staffing in December 1999 to July 2000
Toner Specialist at IKON Office Solutions in September 1998 to September 1999
Assistant Manager at Taco Time Northwest in April 1995 to September 1997
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Tacoma Community College, September 1993 to September 1994
FIDM, Incomplete, September 1990 to September 1991
Steilacoom High School, High School Diploma, September 1987 to September 1990
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Microsoft Excel
Customer Service
Team Leadership
Microsoft Office
Microsoft Word
Windows
Software Documentation
Call Centers
PowerPoint
Outlook
Troubleshooting
Customer Satisfaction
Research
Workforce Management
Analysis
Workforce Planning
Workforce Analytics
Workforce Performance
Workforce Communications
Project Management
Business Process Improvement
Employee Training
Process Flow Documentation
Interpersonal Communication
Emotional Intelligence
Risk Management
Strategic Leadership
Relationship Building
Cross-functional Team Leadership
Goal Setting
Constructive Feedback
Performance Management
Accountability
Employee Recognition
Resiliency
Data Storytelling
Microsoft Power BI
Business Intelligence (BI)
Data Analytics
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Discover more about DIRECTVWhat is Tea Mars email address?
Email Tea Mars at [email protected] and [email protected]. This email is the most updated Tea Mars's email found in 2026.
How to contact Tea Mars?
To contact Tea Mars send an email to [email protected] or [email protected]. (updated on August 27, 2024)
What company does Tea Mars work for?
Tea Mars works for DIRECTV
What is Tea Mars's role at DIRECTV?
Tea Mars is MANAGER - WFM, Capacity
What is Tea Mars's Phone Number?
Tea Mars's phone (206) ***-*750
What industry does Tea Mars work in?
Tea Mars works in the Telecommunications industry.
Tea Mars Email Addresses
Tea Mars Phone Numbers
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