Tarnya Forwood

Tarnya Forwood currently serves as a Workers Compensation Claims Advisor in the Personal Injury team at Suncorp Group, where she leverages over 15 years of extensive experience in customer-focused support services within the health insurance and retail sectors. In her role, Tarnya manages a diverse caseload of workers' compensation claims, ensuring each case is handled with precision, timeliness, and compliance with regulatory guidelines. Her expertise in claims management and case management allows her to navigate complex injury claims efficiently, facilitating prompt resolution and minimizing impact on injured employees and their workplaces.

At Suncorp, Tarnya plays a pivotal role in collaborating with injured workers, medical professionals, and legal teams to streamline communication and ensure the accurate processing of claims. Her ability to conduct thorough investigations helps assess the validity of claims, identify potential issues early, and implement appropriate actions. Tarnya’s skills in handling confidential information and quality assurance are vital in maintaining the integrity of sensitive data and ensuring adherence to industry standards.

Her proficiency in high-volume workload management, complaint investigations, and invoice processing enables her to deliver consistent, high-quality service even in fast-paced environments. Additionally, her commitment to training and development within her team fosters continuous improvement and knowledge sharing. Tarnya’s passion for helping people, combined with her strategic approach to claims resolution, makes her a valuable asset to Suncorp’s Personal Injury team, where she continues to contribute to positive outcomes for clients and the organization alike.