Tan Ley
Customer Experience Manager at SPH Media | Singapore, Singapore
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Customer Experience Manager at SPH Media in March 2012 to Present
Business Account Associate, Demo Team Lead at Verigy Ltd in August 2002 to December 2011
Customer Services Executive at International Press Softcom Limited in May 2000 to May 2002
Human Resource Executive at Yongnam Engineering & Construction Pte Ltd in July 1999 to May 2000
Assistant Supervisor at Sogo Department Store in July 1998 to June 1999
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Curtin University, Bachelor of Commerce, August 1999 to August 2026
Ngee Ann Polytechnic in Singapore, Diploma in Business Studies, August 1995 to August 1998
Jalan Kolam Air Secondary School
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Visitor Experience
Supervisory Skills
Service Recovery
Organization Skills
Interpersonal Communication
Daily Operations
Business Relationship Management
Service-Level Agreements (SLA)
Key Performance Indicators
Contact Center Management
Interpersonal Skills
Spoken English
Data Analysis
Critical Thinking
Analytics
Thinking Skills
Strategic Planning
Analytical Skills
Problem Solving
Strategy
Negotiation
Enquiries
Customer Service
Customer Satisfaction
Contact Centers
Communication
Customer Service Management
Staff Retention
Leadership
Coaching
Continuous Improvement
Project Management
Reporting & Analysis
Cross-functional Team Leadership
Team Leadership
Troubleshooting
Business Process Improvement
Enterprise Resource Planning System: Oracle, JDEdward, SAP.
Reporting: Brio, Hyperion, CRM
Operating Systems: Microsoft Office
- Excel (Pivot table, Vlook up)
- Power Point (Training, Reporting & Presentation slides)
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Discover more about SPH MediaWhat is Tan Ley email address?
Email Tan Ley at [email protected] and [email protected]. This email is the most updated Tan Ley's email found in 2026.
How to contact Tan Ley?
To contact Tan Ley send an email to [email protected] or [email protected]. (updated on March 09, 2025)
What company does Tan Ley work for?
Tan Ley works for SPH Media
What is Tan Ley's role at SPH Media?
Tan Ley is Customer Experience Manager
What is Tan Ley's Phone Number?
Tan Ley's phone +44 ** **** *197
What industry does Tan Ley work in?
Tan Ley works in the Broadcast Media industry.
Tan Ley Email Addresses
Tan Ley Phone Numbers
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