Tamara Floreno
Senior Service Executive / Global Customer Success at AT&T | Detroit Metropolitan Area
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Tamara Floreno is a distinguished Senior Service Executive at AT&T, specializing in Global Customer Success and Transformation Management. With over 20 years of experience, she has honed her expertise in customer success management, project management, and enterprise transformation, making her a pivotal figure in driving strategic initiatives within the organization. Currently, Tamara leads transformative projects that enhance client support structures, exemplified by her recent success in transitioning a multi-million-dollar deal from a High-Touch model to a Standard Support model. This initiative not only streamlined operations but also significantly improved customer satisfaction metrics.
Tamara's analytical acumen is evident in her ability to identify critical process and support gaps within the new service delivery model. By collaborating with cross-functional teams—including Product, Transition, TechDev, and Deal Teams—she has effectively escalated issues and proposed innovative solutions that align with business objectives. Her commitment to excellence is reflected in her coaching of Fortune 500 clients through internal transformations, ensuring they leverage AT&T’s capabilities to their fullest potential.
As a skilled communicator and leader, Tamara excels in conducting business reviews and developing comprehensive business cases that drive process improvement and enhance client services. Her proficiency in data analytics and key performance indicators allows her to make informed decisions that foster continuous improvement. With a strong foundation in consulting and project management, Tamara Floreno is not only a catalyst for change at AT&T but also a trusted partner for clients navigating their own transformation journeys.
Senior Service Executive / Global Customer Success at AT&T in June 2022 to Present
Service Executive / Global Customer Success at AT&T in December 2018 to June 2022
Global Service Manager at AT&T in June 2010 to December 2018
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Michigan State University, Bachelor of Science - BS
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Customer Retention
Change Management
Software as a Service (SaaS)
Service Levels
Escalations Management
Business Reviews
Databases
Customer Interaction
Cross-team Collaboration
Business Case Development
Consulting
Marketing
Business Process
Data Analytics
Key Performance Indicators
Performance Metrics
Customer Engagement
Communication
Customer Relationship Management (CRM)
Customer Success
Business Process Management
Technical Writing
Conflict Resolution
Program Management
Software Project Management
Business Transformation
Negotiation
Crisis Management
Process Improvement
Data Analysis
Presentation Skills
Coaching
Creative Problem Solving
Microsoft Office
Google Suite
Team Building
Customer Experience
Account Management
Client Services
Customer Satisfaction
Time Management
Escalation
Training
Software Documentation
IT Service Management
Service Management
Service Operations
Business Process Improvement
Troubleshooting
Project Management
Call Centers
Contact Centers
Problem Solving
Team Leadership
Interpersonal Skills
Customer Service
Written Communication
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Discover more about AT&TWhat is Tamara Floreno email address?
Email Tamara Floreno at [email protected] and [email protected]. This email is the most updated Tamara Floreno's email found in 2026.
What is Tamara Floreno phone number?
Tamara Floreno phone number is 2486080913.
How to contact Tamara Floreno?
To contact Tamara Floreno send an email to [email protected] or [email protected]. If you want to call Tamara Floreno try calling on 2486080913. (updated on August 25, 2024)
What company does Tamara Floreno work for?
Tamara Floreno works for AT&T
What is Tamara Floreno's role at AT&T?
Tamara Floreno is Senior Service Executive / Global Customer Success
What industry does Tamara Floreno work in?
Tamara Floreno works in the Telecommunications industry.
Tamara Floreno Email Addresses
Tamara Floreno Phone Numbers
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