Sylvie Pflitsch

Sylvie Pflitsch currently serves as the Head of Digital Touchpoints & Business Data Analytics at Bosch Energy and Building Solutions, where she leverages her extensive expertise to drive digital transformation and data-driven decision-making across the organization. In her role, Sylvie is responsible for developing and implementing a comprehensive Digital Touchpoint Framework that enhances customer engagement, optimizes operational workflows, and fosters a seamless integration of digital channels. Her strategic focus on Touchpoint Management ensures that Bosch’s digital interfaces deliver consistent, personalized experiences, aligning with the company’s sustainability and innovation goals.

Sylvie’s expertise in Business Data Frameworks plays a pivotal role in establishing sustainable data models that support advanced analytics, predictive maintenance, and real-time reporting. She has led key projects involving Big Data, Chatbots, and Robotic Process Automation (RPA), enabling Bosch to streamline processes, reduce manual effort, and improve service delivery. Her leadership in deploying these innovative solutions demonstrates her commitment to digitalization, process management, and fostering a culture of cooperative collaboration across departments.

With a strong background in Business Intelligence, Flight Levels, and project management, Sylvie excels at translating complex data into actionable insights, empowering teams to make informed decisions. Her skills in public speaking and stakeholder engagement facilitate effective communication of digital strategies and technological advancements. Sylvie’s forward-thinking approach and her ability to integrate robotics, automation, and data analytics position her as a key driver of Bosch’s ongoing digital transformation, ensuring the company remains at the forefront of industry innovation.