Sylvia Sequeira

Q: What is Sylvia Sequeira email address?

Email Sylvia Sequeira at sylvia.sequeira@icicibank.com. This email is the most updated Sylvia Sequeira's email found in 2026.

Q: How to contact Sylvia Sequeira?

To contact Sylvia Sequeira send an email to sylvia.sequeira@icicibank.com. (updated on November 05, 2024)

Banking Product Manager at ICICI Bank | Mumbai, Maharashtra, India

About Sylvia Sequeira

Sylvia Sequeira currently serves as a Banking Product Manager at ICICI Bank, where she plays a pivotal role in enhancing customer satisfaction through effective complaint management within branch banking. With a keen focus on resolving customer grievances, Sylvia ensures that all complaints are addressed amicably and within the prescribed turnaround time (TAT), reflecting her commitment to customer-centric service. Her expertise in handling escalations is complemented by her adeptness in engaging with a diverse range of stakeholders, including technology teams, processing units, legal, and compliance departments. This collaborative approach not only drives operational excellence but also fosters a culture of continuous improvement across the organization.

Sylvia is instrumental in key projects aimed at refining customer service processes and enhancing compliance standards. By leveraging her skills in project planning and management, she effectively coordinates initiatives that streamline operations and elevate the overall customer experience. Her proficiency in Management Information Systems (MIS) and data analysis enables her to identify trends and insights that inform strategic decision-making, ensuring that ICICI Bank remains responsive to customer needs and market dynamics.

Through her role, Sylvia exemplifies the importance of cross-departmental collaboration in the banking sector, demonstrating how effective communication and teamwork can lead to superior service delivery. Her dedication to process excellence not only resolves immediate customer issues but also contributes to the long-term reputation and reliability of ICICI Bank as a leading financial institution.

Sylvia Sequeira Work