Sylvia Gruenberg

Sylvia Gruenberg currently serves as the E-Commerce Fulfilment Manager at EVEN ON SUNDAY, where she leverages her extensive expertise to optimize and innovate the company's logistics and customer service operations. In this role, Sylvia is responsible for the seamless planning, development, and continuous improvement of fulfilment processes across multiple departments, including Customer Service, Logistics, Finance, and Order Management Systems (OMS) within the after-sales sector. Her strategic approach ensures that the company's e-commerce logistics are not only efficient but also scalable to meet growing client demands.

A key aspect of Sylvia’s role involves coordinating and managing external service providers, ensuring that partnerships align with the company's quality standards and operational goals. She plays a pivotal role in onboarding new clients into the after-sales ecosystem, facilitating smooth transitions and establishing robust workflows that enhance customer satisfaction. Her process optimization initiatives, combined with meticulous documentation of work procedures, have significantly contributed to reducing operational bottlenecks and increasing overall efficiency.

Sylvia’s expertise in SAP ERP (R3), MS Office, and project management tools enables her to oversee complex fulfilment projects with a focus on sustainability and responsible growth. Her background in client liaison and support for international B2B clients across industries such as Games & Music, fashion, and warehousing solutions underscores her ability to navigate diverse markets and client needs. With a strong foundation in international project management, key account management, and process documentation, Sylvia continues to drive innovation at EVEN ON SUNDAY, ensuring the company's logistics and fulfilment operations are resilient, sustainable, and aligned with industry best practices.