Suzanne Monaco
Senior Account Escalation Manager at ServiceNow | Winter Springs, Florida, United States
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Suzanne Egg Monaco is a dynamic and results-oriented Senior Account Escalation Manager at ServiceNow, where she plays a pivotal role in managing customer accounts that require an enhanced level of interaction and personalized service during critical account-level escalations. With her extensive expertise in building strategic alliances and channel partnerships, Suzanne has successfully navigated the complexities of the technology landscape, ensuring that both clients and stakeholders receive exceptional support and solutions tailored to their unique needs.
In her current role, Suzanne spearheads key projects aimed at enhancing customer satisfaction and retention, leveraging her skills in solution selling and strategic planning to drive measurable results. Her ability to foster positive relationships within a complex, matrixed global organization has been instrumental in influencing revenue growth and channel sales. By collaborating closely with global strategic technology companies and system integrators, she has effectively positioned ServiceNow as a leader in the industry, enhancing executive visibility and promoting innovative solutions that resonate with clients.
Suzanne's proficiency in creative marketing and her strategic insights into channel partners have allowed her to develop initiatives that not only address immediate customer concerns but also pave the way for long-term partnerships. Her commitment to excellence and her adeptness at navigating challenging situations make her a valuable asset to ServiceNow, where she continues to drive success through her unwavering dedication to customer service and operational efficiency.
Senior Account Escalation Manager at ServiceNow in March 2024 to Present
Business Partner - Multinational Commerce at Global Payments Inc. in June 2023 to March 2024
Director, Strategic Technology Partners at CyberSource, a Visa Solution at Visa in January 2015 to January 2023
Western Region Channel Manager at Mimecast in January 2012 to January 2015
Senior Director Channel Programs at Rearden Commerce in January 2010 to January 2012
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University of Tennessee, Knoxville, Bachelor of Arts - BA
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Business Relationship Management
Creative Marketing
Presentations
Executive Visibility
Presentation Skills
Networking Events
Relationship Development
Client Relations
Sales Leadership
Co-marketing
Business Networking
Channel Sales
Customer-Focused Selling
Growth Strategies
Positioning (Marketing)
Budgeting
Solution Selling
Communication
Analytical Skills
Strategic Planning
Channel Partners
Sales Management
Marketing Strategy
Business-to-Business (B2B)
Sales
Board of Directors
Account Management
Partner Relationship Management
Strategic Alliances
Project Management
CRM
Strategic Partnerships
Product Management
Strategy
Management
Enterprise Software
Go-to-market Strategy
Mobile Devices
Telecommunications
Start-ups
Business Development
Product Marketing
E-commerce
Sales Process
Program Management
Sales Operations
SaaS
Cloud Computing
Software as a Service (SaaS)
Customer Relationship Management (CRM)
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Discover more about ServiceNowWhat is Suzanne Egg Monaco email address?
Email Suzanne Egg Monaco at [email protected] and [email protected]. This email is the most updated Suzanne Egg Monaco's email found in 2026.
How to contact Suzanne Egg Monaco?
To contact Suzanne Egg Monaco send an email to [email protected] or [email protected]. (updated on August 27, 2024)
What company does Suzanne Monaco work for?
Suzanne Monaco works for ServiceNow
What is Suzanne Monaco's role at ServiceNow?
Suzanne Monaco is Senior Account Escalation Manager
What is Suzanne Monaco's Phone Number?
Suzanne Monaco's phone (305) ***-*109
What industry does Suzanne Monaco work in?
Suzanne Monaco works in the Computer Software industry.
Suzanne Monaco Email Addresses
Suzanne Monaco Phone Numbers
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