Susie Pecuch
Customer Experience Expert -- Branding the Customer and Employee Experience at Design The Customer Conversation | Greater Tampa Bay Area
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Susie Pecuch is a distinguished Customer Experience Expert at Design The Customer Conversation, where she specializes in branding the customer and employee experience. With a keen understanding of the dynamics of modern consumer behavior, Susie leverages her expertise to help businesses craft compelling narratives that resonate with their customers. Her current role involves not only designing impactful conversations but also developing comprehensive service strategies that ensure these conversations are consistently brought to life within organizations.
At Design The Customer Conversation, Susie is instrumental in key projects that focus on enhancing customer engagement and loyalty. By employing her skills in customer service, training facilitation, and organizational development, she empowers businesses to transform their customer interactions into authentic marketing tools. Susie's approach emphasizes the importance of listening to customer feedback and utilizing that insight to drive marketing communications and program management initiatives.
Her passion for creating memorable experiences extends to employee development, where she believes that a motivated and well-trained workforce is crucial for delivering exceptional customer service. By fostering a culture of collaboration and open communication, Susie helps organizations harness the power of their employees as brand ambassadors. In an era where word-of-mouth and online reviews significantly influence purchasing decisions, Susie Pecuch is dedicated to ensuring that her clients not only meet but exceed customer expectations, ultimately allowing their customers to do the marketing for them.
Customer Experience Expert -- Branding the Customer and Employee Experience at Design The Customer Conversation in January 2003 to Present
Global Training Director at NIKE in September 1996 to June 1998
National Training Director at Six Flags in November 1993 to July 1995
Consultant - Service Quality Centre at Singapore / Singapore Airlines Service Quality Centre in May 1990 to March 1991
Designer/Facilitator, Disney Institute and Disney University Program Development at Walt Disney World in January 1983 to September 1989
Director, Consultant at Dove Consulting in January 1982 to January 1982
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The University of Manchester, Master of Science - Dissertation pending, January 1989 to January 1990
University of Pittsburgh, BA, January 1978 to January 1982
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Team Building
Leadership Development
Coaching
Workshop Facilitation
Instructional Design
Training Delivery
Customer Service
Corporate Communications
Customer Experience
Training Facilitation
Public Speaking
Photography
Presentation Coaching
Development Of Employees
Marketing Strategy
Strategic Planning
Event Planning
Marketing Communications
Writing
Brand Development
Program Management
Organizational Development
Teaching
Marketing
Management
Customer Satisfaction
Strategy
Leadership
Staff Development
Small Business
Retail
Program Development
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What is Susie Pecuch email address?
Email Susie Pecuch at [email protected], [email protected] and [email protected]. This email is the most updated Susie Pecuch's email found in 2026.
What is Susie Pecuch phone number?
Susie Pecuch phone number is 4076227770.
How to contact Susie Pecuch?
To contact Susie Pecuch send an email to [email protected], [email protected] or [email protected]. If you want to call Susie Pecuch try calling on 4076227770. (updated on January 17, 2024)
What company does Susie Pecuch work for?
Susie Pecuch works for Design The Customer Conversation
What is Susie Pecuch's role at Design The Customer Conversation?
Susie Pecuch is Customer Experience Expert -- Branding the Customer and Employee Experience
Susie Pecuch Email Addresses
Susie Pecuch Phone Numbers
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