Suparna Dixit

Suparna Dixit currently serves as the Business System Owner for Salesforce at Sanofi, where she plays a pivotal role in driving the strategic implementation and optimization of Salesforce platforms to enhance operational efficiency across global processes. With a strong background as a Salesforce Business Analyst, Suparna specializes in designing innovative solutions within Salesforce Sales Cloud, Service Cloud, and Health Cloud, tailored specifically to meet the complex needs of the pharmaceutical and healthcare sectors. Her expertise encompasses end-to-end Salesforce configuration, including user management, data modeling, security protocols, and automation tools such as Flow, Process Builder, and Workflow, ensuring seamless integration and data integrity.

In her current role, Suparna is leading critical projects related to the Order to Serve process within Sanofi’s Global Process Operations. Her responsibilities include overseeing the deployment of Salesforce Sales and Service Cloud solutions that streamline customer engagement, improve case management, and facilitate real-time reporting through customized dashboards and reports. She collaborates effectively with cross-functional teams and external stakeholders, translating business requirements into scalable Salesforce configurations while ensuring compliance with industry standards and security protocols.

Suparna’s proficiency extends to leveraging her domain experience in healthcare and education sectors, along with her technical skills in Salesforce administration, security, and automation tools. Her hands-on experience with Trailhead badges and certifications such as Salesforce Security Specialist Superbadge and Reports & Dashboards Specialist underscores her commitment to continuous learning and professional growth. Combining her expertise in pharmaceutical chemistry, data management, and Salesforce platform capabilities, Suparna is instrumental in delivering solutions that enhance operational agility, data-driven decision-making, and customer satisfaction at Sanofi.