Sumner Starbird
VP Workforce Management and Data Analytics at US Imaging Network | Greater Tampa Bay Area
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As the Vice President of Workforce Management and Data Analytics at US Imaging Network, Sumner Starbird brings over 18 years of comprehensive experience in the call center industry, having ascended from an agent role to a leadership position. Over the past seven years, Sumner has been instrumental in shaping the workforce management strategy, leveraging his deep understanding of data analytics to optimize operational efficiency and enhance customer service delivery. His leadership encompasses a dedicated team of professionals, including Data Analysts, Real-Time Analysts, and Workforce Management Analysts, all working collaboratively to ensure that staffing levels align with fluctuating demand.
Sumner's expertise lies in analyzing historical data to identify trends, patterns, and seasonal volume spikes, which are critical for generating accurate forecasts. By employing advanced forecasting techniques, he ensures that US Imaging Network maintains optimal staffing levels, thereby enhancing productivity and customer satisfaction. His commitment to data-driven decision-making enables the organization to proactively address workforce challenges, ensuring that resources are allocated effectively across various shifts.
In addition to his analytical prowess, Sumner is passionate about workforce development and training, believing that a well-equipped team is essential for achieving operational excellence. His skills in contact center optimization and performance reporting have not only streamlined processes but have also fostered a culture of continuous improvement within the organization. As he continues to lead innovative projects at US Imaging Network, Sumner remains dedicated to harnessing the power of data to drive strategic initiatives that enhance both employee engagement and customer experience.
VP Workforce Management and Data Analytics at US Imaging Network in November 2013 to Present
Complex Service Manager at Morgan Stanley Wealth Management in June 2012 to September 2013
Business Analyst at Morgan Stanley Wealth Management in January 2010 to June 2012
Manger - Customer Service at Morgan Stanley Wealth Management in July 2007 to January 2010
Service Manager at E*TRADE Financial in March 2003 to July 2007
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Workforce Management
Data Analysis
Customer Service Management
Workforce Planning
Data Management
Healthcare Management
Management
Customer Service
Team Management
Training
Organizational Effectiveness
Contact Center Optimization
Process Improvement
IEX Total View
Customer Service Training
IEX
Real-time Monitoring
Forecasting
Reporting & Analysis
Microsoft Excel
Microsoft Office
Workforce Development
Workforce Analytics
Verint Workforce Optimization
Verint Workforce Management
NICE Call Recording
Remote Workforce Management
Workforce Optimization (WFO)
Call Center Development
Call Center Administration
Contact Center Management
Call center start-up
Avaya Products
Microsoft Word
Contact Centers
Office 365
Microsoft Outlook
Microsoft PowerPoint
Contact Center Operations
Customer Service Operations
Contact Center Strategy
Customer Service Systems
Workforce Performance
Leadership
Team Leadership
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Discover more about US Imaging NetworkWhat is Sumner Starbird email address?
Email Sumner Starbird at [email protected] and [email protected]. This email is the most updated Sumner Starbird's email found in 2026.
What is Sumner Starbird phone number?
Sumner Starbird phone number is 7273855137.
How to contact Sumner Starbird?
To contact Sumner Starbird send an email to [email protected] or [email protected]. If you want to call Sumner Starbird try calling on 7273855137. (updated on January 11, 2025)
What company does Sumner Starbird work for?
Sumner Starbird works for US Imaging Network
What is Sumner Starbird's role at US Imaging Network?
Sumner Starbird is VP Workforce Management and Data Analytics
What industry does Sumner Starbird work in?
Sumner Starbird works in the Health, Wellness & Fitness industry.
Sumner Starbird Email Addresses
Sumner Starbird Phone Numbers
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