Sumia Atiq
Advisor || at Concentrix | Canada
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Sumia Atiq currently serves as an Advisor at Concentrix, where she leverages her extensive technical expertise and interpersonal skills to deliver exceptional customer support and operational excellence. In this role, she plays a pivotal part in managing complex customer inquiries, particularly within the automotive sector, ensuring that client concerns are addressed promptly and effectively. Sumia's deep understanding of peripherals, computer networking, and hardware troubleshooting enables her to resolve technical issues related to hardware, software, and networking swiftly, minimizing downtime and enhancing customer satisfaction.
Her key projects often involve leading initiatives to improve customer experience through process optimization and technical support enhancements. Sumia's proficiency in Cisco+ Hybrid Cloud solutions and her critical thinking skills allow her to troubleshoot and escalate issues efficiently, ensuring seamless service delivery. She is also actively involved in lead qualification processes, identifying potential opportunities for upselling or cross-selling, which contributes to the company's growth objectives.
Beyond her technical acumen, Sumia excels in building strong relationships with clients, demonstrating excellent customer service skills and patient advocacy. Her management experience and ability to adapt to diverse organizational cultures make her a valuable asset in cross-functional teams. With a background that includes Python programming and a focus on management, she continuously seeks opportunities to innovate and streamline support workflows. Sumia's multifaceted expertise and dedication to continuous improvement position her as a trusted advisor within Concentrix, driving both customer satisfaction and operational success.
Advisor || at Concentrix in August 2024 to Present
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Automotive Parts Advisor at Kal Tire in August 2023 to December 2023
Automotive Sales at OK Tire Canada in February 2023 to July 2023
Sales Associate at Candlepop in January 2023 to April 2023
Cook and Cashier at Osmow's in September 2022 to February 2023
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Fanshawe College, September 2026
Mohammad Ali Jinnah University (MAJU), September 2026
ST. Lawrence government girls degree college, September 2026
Expert Schooling System, High School Diploma, September 2026
National Schooling system
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Security Engineering
Software Development
VULNERABILITY TRIAGE
Solution Architecture
Data Analysis
Phone Manner
Peripherals
Help Desk Support
Embraces Change
Connectivity
Call Quality
Typing
Business Requirements
Customer Service Representatives
Customer Interaction
Inbound Marketing
Computer Navigation
Call Flow
Broadband Access
Lead Qualification
Digital Sales
Consultations
Computer Literacy
Microsoft Office
Java
Computer Networking
CCNA
Cisco Systems Products
Networking
Network Security
Information Security
Wireless Networking
Cisco Wireless
Open Shortest Path First (OSPF)
SNMP
Technical Support
Thinking Skills
Research Skills
Patient Advocacy
Contact Centers
Compassion
Critical Thinking
Cisco+ Hybrid Cloud
Cisco ThousandEyes
Communication Skills: Ability to effectively convey information both verbally and in writing.
Customer Service: Providing assistance and support to customers to ensure their satisfaction.
Product Knowledge: Understanding the features and benefits of the products or services being sold
Interpersonal Skills: Building relationships and connecting with others effectively.
Time Management: Efficiently organizing and prioritizing tasks to meet deadlines and goals.
. Excellent customer service skills with a focus on building relationships.
Attention to detail and ability to multitask in a fast-paced environment and stocking.
Sales
Customer Service
Cashiering
Training
Communication
Marketing
Leadership
Management
Education
Data Entry
C++
Adobe Creative Suite
Python (Programming Language)
HTML
Cascading Style Sheets (CSS)
JavaScript
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Discover more about ConcentrixWhat is Sumia Atiq email address?
Email Sumia Atiq at [email protected]. This email is the most updated Sumia Atiq's email found in 2026.
How to contact Sumia Atiq?
To contact Sumia Atiq send an email to [email protected]. (updated on February 17, 2025)
What company does Sumia Atiq work for?
Sumia Atiq works for Concentrix
What is Sumia Atiq's role at Concentrix?
Sumia Atiq is Advisor ||
What is Sumia Atiq's Phone Number?
Sumia Atiq's phone (416) ***-*295
What industry does Sumia Atiq work in?
Sumia Atiq works in the Retail industry.
Sumia Atiq Email Addresses
Sumia Atiq Phone Numbers
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