Sultan Azhari

Q: What is Sultan Azhari email address?

Email Sultan Azhari at sultan@ocaindonesia.co.id. This email is the most updated Sultan Azhari's email found in 2026.

Q: How to contact Sultan Azhari?

To contact Sultan Azhari send an email to sultan@ocaindonesia.co.id. (updated on February 27, 2025)

Supervisor Public Service The Ministry of Religion RI at Omni Communication Assistant (OCA) | South Jakarta, Jakarta, Indonesia

About Sultan Azhari

Sultan Azhari currently serves as the Supervisor of Public Service at Omni Communication Assistant (OCA) within the Ministry of Religion RI, where he plays a pivotal role in enhancing customer satisfaction and streamlining communication processes. With over five years of dedicated experience in customer service, Sultan is adept at managing multiple channels of communication, including WhatsApp, email, and phone calls, ensuring that public inquiries are addressed promptly and effectively. His proficiency in phone etiquette and conflict resolution allows him to navigate complex customer interactions, turning potential challenges into opportunities for positive engagement.

In his current role, Sultan is responsible for maintaining key performance indicators (KPIs) across all customer service channels, ensuring that the team meets and exceeds established benchmarks. He actively escalates and coordinates public complaints to the relevant departments, fostering collaboration and accountability within the organization. Sultan’s commitment to maintaining open tickets and overseeing the resolution process is crucial in achieving high levels of public satisfaction, as reflected in the consistently high Customer Satisfaction (CSAT) scores he maintains.

Sultan’s expertise extends beyond customer service; he is skilled in data collection and storage using SQL, and possesses a robust understanding of machine learning and time series analysis. This technical proficiency enables him to analyze customer feedback effectively, identify trends, and implement data-driven strategies to enhance service delivery. His strong supervisory skills and project coordination abilities further contribute to his success in leading a dynamic team focused on delivering exceptional public service. Sultan Azhari is not only passionate about assisting customers but is also committed to fostering a culture of excellence within the Ministry of Religion RI, ensuring that the public receives the highest standard of service possible.

Sultan Azhari Work