Sue Case
Instructional Designer at Vizrt | Gainesville, Georgia, United States
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Sue Case is a highly dedicated Instructional Designer at Vizrt, where she plays a pivotal role in developing innovative and engaging online training solutions tailored for both internal teams and external partners. Leveraging her extensive expertise in customer relations and business analysis, Sue specializes in creating comprehensive e-learning modules that enhance understanding of complex topics such as Vizrt’s broadcast graphics, NewTek’s live production tools, and NDI technology. Her current role involves collaborating closely with subject matter experts across departments to source accurate and relevant content, ensuring that each course aligns with Vizrt’s standards for quality and effectiveness.
Sue’s proficiency in project management and quality assurance enables her to oversee the end-to-end instructional design process, from initial needs assessment to final delivery. She employs cutting-edge production skills, including video editing and interactive content development, to craft immersive learning experiences that resonate with diverse audiences, including new hires, sales teams, and strategic partners. Her focus on customer journey mapping and data-driven analysis helps identify learning gaps and optimize course content for maximum impact.
In her role, Sue also contributes to continuous improvement initiatives by utilizing reporting and analysis tools to measure training effectiveness and learner engagement. Her expertise in managing cross-functional projects ensures timely delivery of high-quality educational materials that support Vizrt’s business growth and technological leadership. Through her innovative approach and commitment to excellence, Sue Case is instrumental in empowering teams and strengthening Vizrt’s reputation as a leader in broadcast and media technology education.
Instructional Designer at Vizrt in March 2022 to Present
Implementation Readiness Manager | Professional Services at Vizrt at Vizrt in September 2024 to Present
Global Support at Vizrt in April 2018 to June 2022
Operations at Lowers Risk Group/Wholesale Screening Solutions in August 2017 to March 2018
Manager, Cox Business Customer Care at Cox Communications in September 2011 to December 2015
Senior Manager, Specialized Services at FleetCor in January 2010 to September 2011
Senior Manager, Partnership Manager at T-Mobile in January 2004 to March 2009
Senior Manager, Customer Life Cycle at Nextel in January 2001 to January 2003
Senior Manager, Operations at Nextel in January 1998 to January 2001
Senior Manager, Program Operations at GTE in January 1987 to January 1998
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Nuestra Señora de Fátima, Ecuador, Honory Diploma
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Presentations
Customer Experience Management
Customer-Focused Service
Communication
Service Delivery
Strategic Thinking
Customer Advocacy
Managing Managers
Team Management
Business Process Outsourcing (BPO)
Driving Results
Microsoft PowerPoint
Interviewing
Problem Solving
Customer Loyalty
Onboarding
Analytical Skills
Team Performance
Customer Analysis
Project Status Reporting
Key Performance Indicators
Customer Marketing
Performance Management
Continuous Improvement
Contact Center Management
Contact Center Operations
Operating Budgets
Customer Service Operations
Customer Experience Analysis
Call Center Development
Customer Journey Mapping
Interpersonal Skills
Call Center Administration
Performance Metrics
Customer Service Management
Business Metrics
Ticketing Systems
Net Promoter Score
Kaizen
Customer Support
Quality Assurance
Workforce Management
Strategic Planning
Legal Research
Research Skills
Regulatory Compliance
Compliance Management
Reporting & Analysis
Client Onboarding
Project Management
Customer Retention
Contact Center as a Service (CCaaS)
Business Relationship Management
Coaching
Contact Center Strategy
Leadership Development
Teamwork
ACD
Vendor Management
Call Center
Program Management
Telecommunications
SDLC
Account Management
Management
Call Centers
Customer Satisfaction
Customer Service
Process Improvement
Operations Management
Product Development
Customer Experience
Business Analysis
Cross-functional Team Leadership
CRM
Product Management
Team Leadership
Leadership
Business Process Improvement
Organization Skills
Time Management
Contact Centers
Customer Relationship Management (CRM)
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Discover more about VizrtWhat is Sue Case email address?
Email Sue Case at [email protected]. This email is the most updated Sue Case's email found in 2026.
What is Sue Case phone number?
Sue Case phone number is 16786305645.
How to contact Sue Case?
To contact Sue Case send an email to [email protected]. If you want to call Sue Case try calling on 16786305645. (updated on May 09, 2025)
What company does Sue Case work for?
Sue Case works for Vizrt
What is Sue Case's role at Vizrt?
Sue Case is Instructional Designer
What industry does Sue Case work in?
Sue Case works in the Broadcast Media industry.
Sue Case Email Addresses
Sue Case Phone Numbers
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