Sue Cabassi

Sue Cabassi currently serves as a Senior Customer Service Consultant at VicRoads, where she plays a vital role in delivering high-quality, human-centred support to a diverse range of customers. In this position, Sue leverages her extensive experience in customer service, emotional intelligence, and active listening to assist individuals navigating complex licensing, registration, and medical review processes. Her work often involves engaging with vulnerable clients, including those facing mental health challenges or difficult life circumstances, ensuring they feel heard, supported, and empowered throughout their interactions. Sue’s approach emphasizes solution-focused support and inclusive practice, fostering a welcoming environment that prioritizes community inclusion and wellbeing.

Beyond her technical expertise, Sue brings a creative and empathetic perspective to her role, drawing on her background in textile art, sculpture, and colour theory to enhance her problem-solving and communication skills. Her ability to adapt to high-volume, fast-paced environments while maintaining a slow, thoughtful work ethic exemplifies her commitment to quality and care. Sue’s passion for community engagement and creative empowerment aligns with her interest in arts-based and values-driven programs, making her a strong advocate for social impact initiatives that support women’s wellbeing and community inclusion. Her collaborative spirit and commitment to inclusive practice not only contribute to effective team dynamics at VicRoads but also reflect her broader dedication to fostering positive social change through her professional and personal pursuits.