Sue Brosious

Sue Brosious serves as the Director of Practice Management at Family Practice of Upper Dublin, where she leverages her extensive experience in human resource management and healthcare operations to enhance the efficiency and effectiveness of the practice. With a strong focus on Patient-Centered Medical Home (PCMH) principles, Sue has been instrumental in creating a new division within the main family practice group, demonstrating her expertise in business management and strategic planning. Her role encompasses overseeing all aspects of day-to-day operations, including the implementation of electronic medical records (EMR) systems, ensuring compliance with Meaningful Use standards, and optimizing payroll processes through platforms like ADP and Kronos.

One of Sue's key projects has been the successful restructuring and organizational flattening of practice operations, which has significantly improved communication and collaboration among staff. By fostering a culture of team building and staff mentoring, she has not only enhanced employee satisfaction but also elevated patient satisfaction levels. Her commitment to performance management and continuous improvement is evident in her proactive approach to hiring and training, ensuring that the practice is staffed with qualified professionals who align with its mission and values.

Sue's expertise in HIPAA compliance and administration further solidifies her role as a leader in the healthcare management sector. Her ability to navigate the complexities of human resource management while maintaining a patient-centric focus makes her an invaluable asset to Family Practice of Upper Dublin. Through her innovative strategies and dedication to excellence, Sue Brosious continues to drive the practice toward achieving its goals and enhancing the overall patient experience.