Steve Vandeperre
Head Of IT Service Desk at European Commodity Clearing AG | Muldestausee, Saxony-Anhalt, Germany
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Steve Vandeperre currently serves as the Head of the IT Service Desk at European Commodity Clearing AG, a leading provider of clearing and settlement services within the energy and commodities markets. In this strategic role, Steve leverages his extensive expertise in IT Service Management to drive continuous improvement and operational excellence across the organization’s IT support functions. His primary focus is on modernizing the service quality and enhancing the resilience of IT services to meet the evolving needs of both internal stakeholders and external clients. By implementing industry best practices rooted in ITIL frameworks, Steve has successfully streamlined incident management, service request handling, and infrastructure support, resulting in increased efficiency and reduced downtime.
A key aspect of Steve’s leadership involves fostering a culture of proactive problem-solving and resource optimization through effective vendor management and team collaboration. His deep understanding of service management principles, combined with his Prince Practitioner certification, enables him to design and execute processes that align with business objectives while ensuring compliance and risk mitigation. Steve is passionate about applying Continual Service Improvement (CSI) methodologies to identify areas for enhancement, ensuring that the IT Service Desk remains agile, resilient, and capable of supporting the complex demands of the energy markets.
Under his guidance, the team has adopted innovative tools and practices that elevate service delivery standards, improve customer satisfaction, and strengthen the overall IT infrastructure. With a keen eye on industry trends and a commitment to excellence, Steve Vandeperre continues to position European Commodity Clearing AG’s IT Service Desk as a critical enabler of business success in a dynamic and competitive environment.
Head Of IT Service Desk at European Commodity Clearing AG in January 2022 to Present
Team Manager Software Service at FEV Software and Testing Solutions GmbH in September 2018 to December 2021
Senior Project Methodology Advisor at NN in April 2018 to September 2018
Senior Project Methodology Advisor at Delta Lloyd Life in March 2018 to April 2018
Service Catalog Manager - Senior Consultant @ customer GSK at Altran in October 2017 to January 2018
Product Owner - Senior Consultant at Altran in May 2017 to September 2017
Service Manager - Senior Consultant @ customer BNPPF at Altran in February 2017 to April 2017
Service Manager - Senior Consultant at Altran in January 2017 to January 2017
Service Manager - Customer Infrabel at Econocom BeLux in December 2015 to December 2016
Transversal Quality Manager – Group IT at Econocom in August 2014 to November 2015
Department manager Support – Group IT at Econocom in October 2012 to July 2014
Project Manager – Group IT at Econocom in January 2010 to September 2012
Project Leader – EMS : International Metropolis Service Desk at Econocom Managed Services in April 2007 to December 2009
Team Coordinator – EMS : Belgium Remote Service Center at Econocom Managed Services in January 2005 to March 2007
Team Coordinator - Customer : European Commission DG Trade at Econocom Managed Services in July 2004 to December 2004
Team coordinator onsite support - Customer : Procter & Gamble at Econocom Managed Services in March 2003 to June 2004
Quality assurance manager onsite support - Customer : Procter & Gamble at Econocom Managed Services in July 2002 to February 2003
Hardware support coordinator - Customer: Procter & Gamble at Econocom Managed Services in July 2001 to June 2002
Back-up coach call center & site support - Customer: Procter & Gamble at Econocom Managed Services in December 2000 to June 2001
Hotline call agent at Lexmark International in July 2000 to August 2000
Stock management (part time) at Lexmark International in September 1999 to April 2000
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EHSAL, Bachelor, August 1995 to August 2026
Heilig Hart College, General Secondary Education, August 1988 to August 1995
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IT Service Management
Management
Service Desk
ITIL
IT Management
Service Management
Sla
Outsourcing
Project Management
Service Delivery
Change Management
PRINCE2
Prince Practitioner
Service-Level Agreements (SLA)
Integration
Incident Management
Infrastructure
Bridge
Tests
Version
Infrastructure Management
Service Desk Management
IT Transformation
Service Catalog
Vendor Management
Problem Management
Process Consulting
ICT Consultancy
Team Leadership
Teamwork
Resource Management
VIP Services
Quality Management
CSI
Agile Methodologies
Communication
Business Intelligence
People Management
Contract Management
Bid Management
Certificate : ITIL® version 3 Expert
Certificate : ITIL® version 3 Foundation Bridge
Certificate : ITIL® version 3 Managers Bridge Examination
Certificate : Managers Certificate in IT Service Management
Certificate : Prince2 Foundation
Certificate : Foundation Certificate in IT-SM (based on ITIL®)
Expertise in designing ITSM Solutions
DevOps
Scrum
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Discover more about European Commodity Clearing AGWhat is Steve Vandeperre email address?
Email Steve Vandeperre at [email protected] and [email protected]. This email is the most updated Steve Vandeperre's email found in 2026.
How to contact Steve Vandeperre?
To contact Steve Vandeperre send an email to [email protected] or [email protected]. (updated on March 07, 2025)
What company does Steve Vandeperre work for?
Steve Vandeperre works for European Commodity Clearing AG
What is Steve Vandeperre's role at European Commodity Clearing AG?
Steve Vandeperre is Head Of IT Service Desk
What is Steve Vandeperre's Phone Number?
Steve Vandeperre's phone (**) *** *** 313
What industry does Steve Vandeperre work in?
Steve Vandeperre works in the Financial Services industry.
Steve Vandeperre Email Addresses
Steve Vandeperre Phone Numbers
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