Steve Fredell

Q: What is Steve Fredell email address?

Email Steve Fredell at sfredell@cfl.rr.com and steve.fredell@passionateit.com. This email is the most updated Steve Fredell's email found in 2026.

Q: How to contact Steve Fredell?

To contact Steve Fredell send an email to sfredell@cfl.rr.com or steve.fredell@passionateit.com. (updated on May 12, 2025)

Customer Support Engagement Director and Head of Proactive Support and Portfolio Enablement at SAP | Oviedo, Florida, United States

About Steve Fredell

Steve Fredell currently serves as the Support Team Manager at SAP, where he leverages his extensive expertise in change management, leadership development, and lean methodology to drive excellence in customer support operations. In his role, Steve oversees a dynamic team responsible for delivering proactive support solutions within the HCM and SuccessFactors domains, ensuring that customer issues are anticipated, prevented, and efficiently resolved. His strategic focus on behavior-driven innovations aligns with SAP’s commitment to delivering a seamless user experience and reducing support case volume through predictive analytics and knowledge-centered service (KCS) practices.

A key aspect of Steve’s leadership involves fostering a culture of proactive engagement and continuous improvement. By implementing lean principles and promoting a mindset of proactive problem-solving, he enhances team agility and responsiveness, ultimately elevating customer satisfaction. His expertise in change management and employee engagement enables him to lead transformational initiatives that align support processes with evolving business needs and technological advancements.

Steve’s role also encompasses portfolio enablement, where he collaborates closely with product teams to ensure support strategies are integrated into product development cycles. His deep understanding of SAP SuccessFactors and HCM solutions allows him to bridge the gap between customer expectations and technical capabilities, facilitating effective communication and knowledge sharing. Through coaching for engagement and leadership trust, Steve empowers his team to deliver high-impact support, fostering a culture of accountability and continuous learning. Overall, his strategic vision and operational excellence significantly contribute to SAP’s reputation for innovative, customer-centric support in the enterprise software industry.

Steve Fredell Work