Stephen Duschik
Supervisor, In Store Operations at Asurion | Greater Minneapolis-St. Paul Area
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Stephen Duschik currently serves as a Supervisor of In-Store Operations at Asurion, where he plays a pivotal role in ensuring seamless customer experiences through technical troubleshooting and device repair services. In this capacity, Stephen oversees a team of technicians, providing guidance and coaching to optimize performance metrics such as repair quality, turnaround times, and customer satisfaction scores. His expertise in computer and mobile device repair, combined with his strong communication skills, enables him to effectively support both customers and team members in resolving complex technical issues.
At Asurion, Stephen is deeply involved in key projects that focus on enhancing operational efficiency and elevating the quality of technical support. He supports customers via multiple channels, including messaging platforms, by troubleshooting activation issues, assisting with device replacements, and resolving escalated concerns. His proficiency in software troubleshooting, networking, and inventory management ensures that each customer interaction is handled with precision and professionalism. Additionally, Stephen collaborates with subject matter experts to troubleshoot client tools, contributing to the continuous improvement of support processes.
His leadership extends beyond day-to-day operations; Stephen actively trains and observes technicians, providing constructive feedback to foster skill development and ensure adherence to best practices. His adaptability and results-oriented approach have been instrumental in driving team performance and maintaining high standards of customer service. With a strong foundation in technical support, people management, and online support, Stephen is well-positioned to leverage his skills in IT and technical troubleshooting, making him a valuable asset to Asurion’s mission of delivering innovative and reliable device support solutions.
Supervisor, In Store Operations at Asurion in March 2020 to Present
Retail Store Manager at Sprint in September 2018 to March 2020
Store Manager at Device Pitstop USA in June 2015 to September 2018
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Western Governors University, Bachelor of Science, November 2026
Rasmussen University, Associate of Science - AS, November 2026
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Business Analysis
Business Development
Collaborative Problem Solving
Data Management
Cybersecurity
Incident Response
Information Assurance
IT Service Management
Inventory Management
Store Management
Escalation Resolution
Customer Support
Networking
Mobile Devices
Cell Phone Repair
Computer Literacy
Software Troubleshooting
People Management
Analytical Skills
Customer Relationship Management (CRM)
Electronics Repair
Coaching
Online Support
New Hire Training
Planograms
Problem Solving
Team Motivation
Sales Management
Computer Repair
Customer Service
Computer Hardware
Virus Removal
Computer Hardware Troubleshooting
Computer Hardware Installation
Customer Satisfaction
Microsoft Office
Technical Support
Troubleshooting
Hardware
Operating Systems
Software Installation
Communication
Management
Sales
Leadership
IT Hardware Support
Training
Microsoft Excel
Budgeting
Retail
Team Leadership
Training & Development
Wireless Networking
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Discover more about AsurionWhat is Stephen Duschik email address?
Email Stephen Duschik at [email protected]. This email is the most updated Stephen Duschik's email found in 2026.
How to contact Stephen Duschik?
To contact Stephen Duschik send an email to [email protected]. (updated on July 01, 2024)
What company does Stephen Duschik work for?
Stephen Duschik works for Asurion
What is Stephen Duschik's role at Asurion?
Stephen Duschik is Supervisor, In Store Operations
What is Stephen Duschik's Phone Number?
Stephen Duschik's phone (416) ***-*256
What industry does Stephen Duschik work in?
Stephen Duschik works in the Retail industry.
Stephen Duschik Email Addresses
Stephen Duschik Phone Numbers
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