Steph Hendricks

Steph Hendricks currently serves as a Customer Experience Officer at Glen Eira City Council, where she plays a vital role in enhancing community engagement and ensuring exceptional service delivery across Glen Eira Leisure facilities. In this position, Steph leverages her strong communication skills and organizational expertise to create a welcoming environment for visitors, members, and stakeholders. Her responsibilities include managing day-to-day customer interactions, resolving inquiries efficiently, and supporting the smooth operation of leisure programs and amenities. Steph’s proactive approach and attention to detail contribute significantly to maintaining high standards of customer satisfaction and operational excellence.

Beyond her frontline duties, Steph is actively involved in coordinating youth development programs and community initiatives, demonstrating her commitment to fostering positive youth engagement and promoting healthy lifestyles within the local community. Her experience with responsible service of alcohol and cash handling ensures compliance with regulatory standards, while her proficiency with MYOB and merchandising supports the financial and retail aspects of Glen Eira Leisure’s operations.

Steph’s role also involves collaborating with team members to streamline processes, improve service delivery, and implement innovative solutions that enhance the overall customer experience. Her background in logistics and supply chain management, combined with her passion for community service, enables her to approach challenges with a strategic mindset and a focus on continuous improvement. As a dedicated team player and youth advocate, Steph’s contributions at Glen Eira City Council exemplify her commitment to delivering outstanding customer service and supporting community wellbeing through her diverse skill set and professional expertise.