Stefane Aguiar

Stefane Aguiar is a dynamic Senior CX Ops Specialist at Swile Brasil, where he leverages his passion for technology and innovation to enhance customer experience in a fast-paced startup environment. With a robust background in customer experience operations, Stefane specializes in the management and administration of a suite of powerful software tools, including Zendesk, Intercom, and Salesforce. His expertise extends to automation platforms like Zapier, and he is adept at integrating various applications such as Delighted, Typeform, and WhatsApp to streamline processes and improve customer engagement.

In his current role, Stefane has spearheaded key projects that have significantly transformed the customer onboarding experience. Notably, he fully automated a self-service onboarding process for small clients, incorporating product tours and workflows that not only enhance customer engagement but also intelligently flag when human support is necessary. This initiative has resulted in over 80% of the company’s clients benefiting from a seamless onboarding experience. Additionally, Stefane's implementation of a chatbot has achieved an impressive retention rate of over 40% within just three months, showcasing his ability to drive impactful results through innovative solutions.

Stefane's skill set is complemented by his proficiency in creating knowledge bases, dashboards, and utilizing tools like Notion and Matlab to analyze customer data and improve operational efficiency. His commitment to continuous improvement and customer-centric strategies positions him as a valuable asset in the ever-evolving landscape of customer experience, where he continues to push the boundaries of what is possible in CX operations.