Sparkle S
Business Systems Analyst at NC Department of Health and Human Services | Sanford, North Carolina, United States
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As a Business Systems Analyst at the North Carolina Department of Health and Human Services, Sparkle S leverages over a decade of multifaceted experience to drive impactful solutions within the child support system. With a strong foundation in business analysis and case management, Sparkle plays a pivotal role in collaborating with child support specialists and IT teams to troubleshoot and enhance critical programs such as the Automated Child Support System (ACTS) and the North Carolina Child Support Portal.
In her current role, Sparkle leads the business requirements gathering process, meticulously documenting specifications and designing programs that align with both state and federal standards. Her expertise in functionality and user stories allows her to translate complex technical needs into actionable insights, ensuring that system changes are not only effective but also compliant with regulatory frameworks. Sparkle’s commitment to excellence is further demonstrated through her active participation in User Acceptance Testing, where she rigorously evaluates system performance and user experience to guarantee seamless implementation.
Additionally, Sparkle supports the development of the data warehouse, addressing web-related challenges that arise during the integration of new technologies. Her skills in risk analysis and problem-solving are instrumental in identifying potential issues before they escalate, while her leadership and employee training capabilities foster a collaborative environment that empowers her colleagues. With a proven track record of delivering measurable results in dynamic settings, Sparkle S continues to be a vital asset to the NC Department of Health and Human Services, driving innovation and efficiency in child support services.
Business Systems Analyst at NC Department of Health and Human Services in June 2022 to Present
Lead Child Support Agent at Lee County Department of Social Services in August 2018 to June 2022
Foster Care Social Worker at Montgomery County DSS in September 2017 to August 2018
Disability Examiner at North Carolina DDS in September 2016 to August 2017
Processing Assistant IV at NCDOT / DMV in January 2016 to September 2016
Telecommunicator at Moore County Public Safety in May 2013 to January 2016
Sales Associate at Rack Room Shoes in June 2008 to May 2013
Seaman at US Navy in April 2012 to September 2012
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Liberty University, Master of Science - MS, August 2026
University of North Carolina at Pembroke, Bachelor’s Degree, August 2026
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Functionality
System Applications
WebEx
Microsoft Teams
User Requirements
Backlog Management
Attention to Detail
Agile Methodologies
Agile Project Management
Agile Testing
Kanban
Software Development Life Cycle (SDLC)
NC FAST
Project Planning
Microsoft Word
User Stories
Stakeholder Management
Acceptance Testing
Easily Adaptable
Documentation
Quality Assurance
Project Management
Test Planning
Microsoft PowerPoint
Microsoft Excel
Knowledge Acquisition
Framework Design
Business Analysis
Jira
Team Leadership
Customer Service
Call Centers
Record Keeping
Employee Training
Administrative Assistance
Risk Management
Risk Analysis
Organization Skills
Communication
Microsoft Office
Supervisory Skills
Fraud Detection
Problem Solving
Interpersonal Skills
Leadership
Analytical Skills
Office Administration
Task Management
Administration
Multitasking
Management
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Discover more about NC Department of Health and Human ServicesWhat is Sparkle S email address?
Email Sparkle S at [email protected]. This email is the most updated Sparkle S's email found in 2026.
What is Sparkle S phone number?
Sparkle S phone number is 9107834715.
How to contact Sparkle S?
To contact Sparkle S send an email to [email protected]. If you want to call Sparkle S try calling on 9107834715. (updated on September 25, 2024)
What company does Sparkle S work for?
Sparkle S works for NC Department of Health and Human Services
What is Sparkle S's role at NC Department of Health and Human Services?
Sparkle S is Business Systems Analyst
What industry does Sparkle S work in?
Sparkle S works in the Civic & Social Organization industry.
Sparkle S Email Addresses
Sparkle S Phone Numbers
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