Soni Dixit
Administrative Assistant at Reybin Plumbing Inc | Delta, British Columbia, Canada
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Soni Dixit is a highly skilled Customer Account Specialist at Freedom Mobile, where she leverages over six years of extensive experience in customer service, quality analysis, and business administration to enhance customer satisfaction and operational efficiency. In her current role, Soni adeptly manages over 50 customer interactions daily, providing tailored and friendly service that has significantly improved the customer experience. Her dedication to excellence is evident in her ability to reduce the Average Handle Time per call from 10 minutes to just 6 minutes, showcasing her efficiency and effectiveness in addressing customer needs.
Soni's expertise extends to resolving complex billing and technical issues, where she handles an average of six escalation calls each day. By employing active listening and demonstrating empathy, she not only resolves customer concerns but also builds lasting relationships that foster loyalty and trust. Her proficiency in tools like Salesforce and Zendesk enables her to streamline processes and enhance the overall service delivery, ensuring that customers receive timely and accurate information.
In addition to her customer support skills, Soni excels in office administration and team coordination, making her a valuable asset to Freedom Mobile. Her strong leadership abilities and business-to-business (B2B) acumen allow her to effectively collaborate with cross-functional teams to drive initiatives that improve service quality and operational performance. As she continues to grow in her role, Soni remains committed to delivering exceptional results and contributing to the success of Freedom Mobile in a competitive telecommunications landscape.
Administrative Assistant at Reybin Plumbing Inc in April 2023 to Present
Customer Service Representative at Freedom Mobile in May 2022 to January 2023
Quality Analyst at Zomato in February 2021 to January 2022
Administrative Assistant at Zomato in February 2019 to January 2021
Customer Service Representative at Zomato in October 2016 to February 2019
Customer Service Representative at Myntra in January 2016 to September 2016
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Indira Gandhi National Open University, Master’s in economics, November 2026
Delhi University, B.com, November 2026
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Customer Support
Customer Service Representatives
Interpersonal Skills
Scheduling
Meeting Scheduling
Scheduling Management
Customer Relations
Quality Assurance Analysis
Operations Administration
Administration
Problem Solving
Office Administration
Payroll
English
Microsoft Excel
Salesforce.com
Customer Relationship Management (CRM)
Mentoring
Quality Management
Management
Business Process Outsourcing (BPO)
Back-end Operations
Liasoning
Customer Service
Leadership
Team Management
Training
Process Improvement
Outsourcing
Client Coordination
Microsoft Office
Quality Assurance
Team Coordination
Knowledge Process Outsourcing (KPO)
Sales
Business-to-Business (B2B)
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What is Soni Dixit email address?
Email Soni Dixit at [email protected] and [email protected]. This email is the most updated Soni Dixit's email found in 2026.
How to contact Soni Dixit?
To contact Soni Dixit send an email to [email protected] or [email protected]. (updated on September 29, 2024)
What company does Soni Dixit work for?
Soni Dixit works for Reybin Plumbing Inc
What is Soni Dixit's role at Reybin Plumbing Inc?
Soni Dixit is Administrative Assistant
What is Soni Dixit's Phone Number?
Soni Dixit's phone (416) ***-*322
What industry does Soni Dixit work in?
Soni Dixit works in the Telecommunications industry.
Soni Dixit Email Addresses
Soni Dixit Phone Numbers
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