Sonafer Patel
Service Delivery Manager at Hapag-Lloyd AG | Mumbai, Maharashtra, India
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Service Delivery Manager at Hapag-Lloyd AG in July 2025 to Present
Customer Service Team Lead at Hapag-Lloyd AG in June 2022 to June 2025
Deputy Manager at ZIM Integrated Shipping Services in February 2022 to May 2022
Supervisor at Hapag-Lloyd AG in January 2019 to January 2022
Senior Coordinator at Hapag Lloyd in September 2017 to December 2018
Senior Executive at CMA CGM in April 2014 to August 2017
Associate at Maersk Global Service Centres (India) Pvt. Ltd. in August 2012 to March 2014
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Mumbai University Mumbai, Bachelor of Commerce - BCom, October 2026
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Quarterly Reviews
Data Analysis
Analysis Reports
Net Promoter Score
Performance Management
Leadership
RCA
Service-Level Agreements (SLA)
Corrective and Preventive Action (CAPA)
Hindi
Written Communication
Documentation
Customer Interaction
Customer Relations
Coaching & Mentoring
Customer Support
Builds Relationships
Key Accounts
Contact Centers
Problem Solving
Key Performance Indicators
Customer Satisfaction
Customer Requirements
Customer Experience
Build Strong Relationships
Salesforce.com
Multitasking
KPI Reporting
Timelines
Training
Teamwork
Customer Relationship Management (CRM)
Customer Service Management
English
Import Export
Dispute Resolution
Communication
Analytical Skills
Stakeholder Management
Invoicing
Mumbai
Process Migration
Demurrage
Export Documentation
Team Management
Supply Chain Management
International Logistics
Smart Working
Export-Import
Customer Service
Team Leadership
Bookings
Export
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Discover more about Hapag-Lloyd AGWhat is Sonafer Patel email address?
Email Sonafer Patel at [email protected]. This email is the most updated Sonafer Patel's email found in 2026.
How to contact Sonafer Patel?
To contact Sonafer Patel send an email to [email protected]. (updated on January 01, 2026)
What company does Sonafer Patel work for?
Sonafer Patel works for Hapag-Lloyd AG
What is Sonafer Patel's role at Hapag-Lloyd AG?
Sonafer Patel is Service Delivery Manager
What is Sonafer Patel's Phone Number?
Sonafer Patel's phone (**) *** *** 744
What industry does Sonafer Patel work in?
Sonafer Patel works in the Import & Export industry.
Sonafer Patel Email Addresses
Sonafer Patel Phone Numbers
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