Sofia Fathima
Technical Support Specialist at Tech Mahindra | Hyderabad, Telangana, India
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Sofia Fathima is a dedicated Technical Support Specialist at Tech Mahindra, where she leverages her 6.5 years of hands-on experience to deliver exceptional customer service and technical support. Currently, she plays a pivotal role in the Ticket Management team for a prominent GE client, where her expertise in incident management and troubleshooting is critical to maintaining seamless IT operations. Sofia is adept at installing and configuring software on various systems, ensuring that users have the tools they need to perform their tasks efficiently.
Her strong technical skills are complemented by her proficiency in IT service management tools, particularly ServiceNow, where she meticulously logs all service desk communications and documents issue resolutions. This attention to detail not only enhances the efficiency of the support process but also contributes to a knowledge base that benefits the entire team. Sofia's ability to collaborate with IT teams allows her to tackle complex technical problems effectively, ensuring that issues are resolved swiftly and accurately.
In addition to her technical acumen, Sofia excels in providing remote assistance support through platforms like LogMeIn, which is essential in today’s increasingly remote work environment. Her skills in VPN configuration, Office 365 administration, and Group Policy management further enhance her capability to support users across various platforms. With strong communication skills and a knack for problem-solving, Sofia thrives in fast-paced environments, making her a valuable asset to Tech Mahindra and the clients she serves. Her commitment to excellence not only reflects her professional ethos but also reinforces the high standards of service that Tech Mahindra is known for in the IT support industry.
Technical Support Specialist at Tech Mahindra in September 2023 to Present
Administrator at Wipro Limited in October 2021 to July 2022
Tier 2 Tech Support (Service Desk) at Knoah Solutions in October 2018 to June 2021
Tier 1 Tech Support at Knoah Solutions in May 2018 to October 2018
Associate at Knoah Solutions in November 2016 to May 2018
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BV Raju Institute of Technology (BVRIT), Bachelor of Technology - BTech, August 2026
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Helpdesk
Microsoft Azure
Microsoft Intune
Virtual Assistance
Software Troubleshooting
Incident Management
windows troubleshooting
Network Troubleshooting
Virtual Private Network (VPN)
Group Policy
Remote Desktop
Office 365
Active Directory
Etiquette
ITIL
Service Desk
Problem Solving
Networking
Help Desk Support
Office 365 Administration
Desktop Administration
Microsoft Office
Software Installation
Hardware Installation
Customer Service
Communication
Multitasking
Time Management
Mentoring
Technical Support
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Discover more about Tech MahindraWhat is Sofia Fathima email address?
Email Sofia Fathima at [email protected] and [email protected]. This email is the most updated Sofia Fathima's email found in 2026.
How to contact Sofia Fathima?
To contact Sofia Fathima send an email to [email protected] or [email protected]. (updated on November 09, 2024)
What company does Sofia Fathima work for?
Sofia Fathima works for Tech Mahindra
What is Sofia Fathima's role at Tech Mahindra?
Sofia Fathima is Technical Support Specialist
What is Sofia Fathima's Phone Number?
Sofia Fathima's phone (**) *** *** 134
What industry does Sofia Fathima work in?
Sofia Fathima works in the Information Technology & Services industry.
Sofia Fathima Email Addresses
Sofia Fathima Phone Numbers
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