Sofia Carneiro
Customer Support Consultant - International at Sendcloud | Eindhoven, North Brabant, Netherlands
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Sofia Carneiro currently excels as a Customer Support Consultant - International at Sendcloud, where she leverages her extensive expertise in digital marketing, communication, and customer engagement to deliver exceptional service to B2B clients across diverse markets. In her role, Sofia is responsible for assisting international customers with shipping solutions, platform functionalities, and software-related inquiries, ensuring seamless logistics experiences that support their business growth. Her proficiency in managing webcare, emails, chats, and support tickets via Zendesk allows her to troubleshoot effectively and provide tailored solutions that meet each client’s unique needs.
Drawing on her background in social listening, consulting, and strategic planning, Sofia proactively identifies areas for process improvement, enhancing the overall customer journey and satisfaction. Her skills in social media writing and content creation enable her to communicate complex technical information clearly and engagingly, fostering trust and long-term relationships with clients. Sofia’s ability to analyze customer feedback and translate insights into actionable strategies has been instrumental in optimizing Sendcloud’s support operations and elevating the brand’s reputation for reliability and customer-centricity.
Her experience across industries such as e-commerce, hospitality, sports, and public administration gives her a versatile perspective, allowing her to adapt solutions to various business contexts. Sofia’s dedication to continuous improvement and her collaborative approach make her a valuable asset to Sendcloud’s international support team, driving customer success and reinforcing the company’s position as a leader in innovative shipping technology.
Customer Support Consultant - International at Sendcloud in February 2025 to Present
Communications Officer at Câmara Municipal de Santo Tirso in July 2023 to July 2024
Social Media Manager - Volleyball Department at Ginásio Clube de Santo Tirso in June 2021 to June 2024
Social Media Manager at MURI - Marketing & Growth Agency in November 2022 to January 2023
Vice-presidente at GACCUM in October 2021 to November 2022
Sports Content Writer at ComUM in September 2019 to November 2022
Sports Content Editor at ComUM in July 2020 to January 2022
Projects Department Director at GACCUM in April 2021 to October 2021
co-director | communication department at GACCUM in December 2020 to October 2021
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IPAM, Postgraduate Degree, August 2026
IPAM, Postgraduate Degree, August 2026
Universidade do Minho, Licenciatura, August 2026
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Calendars
Social Listening
Google Ads
Social Media Strategy
Logistics Management
E-commerce Optimization
E-Commerce Consulting
Software Troubleshooting
Zendesk
Jira
Consulting
Interpersonal Communication
Analytical Skills
Troubleshooting
Customer Service
Customer Satisfaction
Political Communication
Competitive Analysis
Relações públicas
Ferramentas de design
Estratégia de comunicação
International Communication
Media Monitoring
Key Performance Indicators
Brochures
Project Coordination
Branding
Newsletters
External Communications
German
Business-to-Business (B2B)
Communication
Strategic Communications
Teamwork
Interpersonal Skills
Copywriting digital
Atenção a detalhes
Conteúdo on-line
Product Marketing
Marketing
Strategic Planning
Digital Marketing
Digital Strategy
Campaign Strategies
Search Engine Optimization (SEO)
Marketing Strategy
Copywriting
SEO Copywriting
Social Media Communications
Storytelling
Marketing esportivo
Campanhas de marketing
Campanhas
Marketing no Tiktok
Planejamento de eventos
Marketing no Instagram
Marketing de conteúdo
Criação de conteúdo
Redação
Estratégia de conteúdo
Adaptação
Competências interpessoais
Social Media Marketing
Creativity Skills
Jornalismo
Redes sociais
Comunicação
Comunicação interpessoal
Organização
Trabalho de equipa
Social Media Writing
Content Strategy
Social Media Content Creation
Composing Press Releases
Media Relations
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Discover more about SendcloudWhat is Sofia Carneiro email address?
Email Sofia Carneiro at [email protected] and [email protected]. This email is the most updated Sofia Carneiro's email found in 2026.
How to contact Sofia Carneiro?
To contact Sofia Carneiro send an email to [email protected] or [email protected]. (updated on April 18, 2025)
What company does Sofia Carneiro work for?
Sofia Carneiro works for Sendcloud
What is Sofia Carneiro's role at Sendcloud?
Sofia Carneiro is Customer Support Consultant - International
What is Sofia Carneiro's Phone Number?
Sofia Carneiro's phone +44 ** **** *181
What industry does Sofia Carneiro work in?
Sofia Carneiro works in the Marketing & Advertising industry.
Sofia Carneiro Email Addresses
Sofia Carneiro Phone Numbers
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