Sjoerd Krake

Sjoerd Krake currently serves as a Service Delivery Manager, Coach, and Trainer at OGD ict-diensten, where he leverages his extensive expertise to enhance service management and operational excellence. In his role, Sjoerd is instrumental in designing and implementing robust IT service management frameworks aligned with industry standards such as ITIL, ensuring that both OGD and its clients achieve optimal efficiency and service quality. His strategic approach involves streamlining processes, fostering continuous improvement, and establishing clear governance structures that support scalable and sustainable IT operations.

A key aspect of Sjoerd’s work involves leading complex projects centered around process optimization and service delivery enhancement. He excels at translating technical requirements into structured workflows, facilitating cross-functional collaboration, and coaching teams to adopt best practices in incident, problem, and change management. His ability to quickly get to the heart of operational challenges allows him to develop tailored solutions that drive measurable results.

As a personal skills coach and trainer, Sjoerd is dedicated to empowering individuals and teams to reach their full potential. He emphasizes interpersonal skills, professional responsibility, and effective communication, which are critical for successful service management and project governance. His coaching sessions often focus on fostering a result-oriented mindset, mediation skills, and organizational agility—attributes essential for navigating the dynamic landscape of IT infrastructure services.

With a passion for movement and progress, Sjoerd Krake’s holistic approach ensures that teams are not only equipped with the right processes and tools but are also motivated and aligned to deliver exceptional IT services. His expertise continues to contribute significantly to OGD’s reputation as a trusted partner in IT infrastructure management.