Simrat Sethi
Senior Director of Implementations and Customer Success at Atelio by FIS | Miami, Florida, United States
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Simrat Sethi is a dynamic and results-driven Senior Director of Implementations and Customer Success at Atelio by FIS, where she leverages over 15 years of extensive experience in the Banking and Financial Services sector. With a strong operational acumen and a meticulous attention to detail, Simrat leads a dedicated team responsible for overseeing all card and account implementations, ensuring that clients experience seamless transitions and sustained success post-launch. Her role is pivotal in managing the intricate processes involved in card issuance and maintenance, including critical areas such as fraud prevention, dispute resolution, technical integrations, KYC compliance, ACH processing, and customer support.
Simrat's deep knowledge of these operational aspects enables her to craft tailored solutions that not only meet but exceed client expectations, fostering long-term partnerships built on trust and satisfaction. Her leadership style emphasizes collaboration and strategic thinking, allowing her to focus on the bigger picture while driving initiatives that enhance customer retention and satisfaction. She is adept at managing customer lifecycles, negotiating sponsorships, and executing impactful marketing campaigns that resonate with diverse client needs.
Currently, Simrat is spearheading key projects aimed at optimizing customer service operations and enhancing portfolio management strategies, ensuring that Atelio by FIS remains at the forefront of digital banking innovation. Her commitment to excellence and passion for customer success make her a vital asset to the organization, as she continues to navigate the evolving landscape of financial services with agility and foresight.
Senior Director of Implementations and Customer Success at Atelio by FIS in October 2023 to Present
Director Of Implementation at Bond (now part of Atelio by FIS) in September 2021 to October 2023
Senior Manager Customer Operations at Deserve in June 2021 to September 2021
Program Manager at Deserve in July 2019 to June 2021
Banker at Wells Fargo in December 2018 to July 2019
Project Manager at Priya Living in December 2018 to July 2019
Senior Digital Product Manager at Kotak Mahindra Bank in April 2017 to March 2018
Product Marketing Manager at Kotak Mahindra Bank in April 2014 to April 2017
Senior Premier Banker at Kotak Mahindra Bank in September 2011 to March 2014
Premier Banker (Wealth Management) at Standard Chartered Bank in October 2010 to September 2011
Branch Relationship Manager at Kotak Mahindra Bank in June 2009 to September 2010
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Balaji Institute of Modern Management, Master of Business Administration - MBA, September 2026
Sri Aurobindo College of Commerce & Management, Bachelor's Degree, September 2026
KVM, High School, September 2026
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Customer Service Operations
Project Management
Customer Experience
Team Management
Marketing Strategy
CRM
Portfolio Management
Digital Banking
Sponsorship
Customer Satisfaction
Customer Retention
Strategic Communications
Negotiation
Strategic Alliances
Relationship Management
Activations
Paid Advertising
Customer Lifecycle Management
Porfolio management
Marketing Campaigns
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What is Simrat Sethi email address?
Email Simrat Sethi at [email protected]. This email is the most updated Simrat Sethi's email found in 2026.
How to contact Simrat Sethi?
To contact Simrat Sethi send an email to [email protected]. (updated on August 25, 2024)
What company does Simrat Sethi work for?
Simrat Sethi works for Atelio by FIS
What is Simrat Sethi's role at Atelio by FIS?
Simrat Sethi is Senior Director of Implementations and Customer Success
What is Simrat Sethi's Phone Number?
Simrat Sethi's phone (305) ***-*104
What industry does Simrat Sethi work in?
Simrat Sethi works in the Financial Services industry.
Simrat Sethi Email Addresses
Simrat Sethi Phone Numbers
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