Simonne White
Quality Assurance Specialist at GreenSky® | Atlanta Metropolitan Area
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Simonne White currently serves as a Quality Assurance Specialist at GreenSky®, where she plays a pivotal role in ensuring the delivery of exceptional customer experiences and maintaining the highest standards of quality across the organization. Leveraging over 15 years of comprehensive customer service expertise and more than six years dedicated to quality auditing and coaching, Simonne brings a strategic approach to her role, focusing on continuous improvement and operational excellence. Her key projects often involve conducting detailed root cause analyses to identify process inefficiencies, implementing risk assessments to mitigate potential issues, and developing targeted training programs for customer service representatives to enhance their performance.
In her capacity at GreenSky®, Simonne actively collaborates with cross-functional teams to refine quality control protocols, ensuring compliance with industry regulations and internal standards. She utilizes advanced record tracking and validation techniques to monitor customer interactions, providing actionable feedback that drives improvements in customer satisfaction and reduces delinquency rates. Simonne’s expertise in negotiation and effective communication enables her to coach staff on best practices for customer engagement, fostering a customer-centric culture that emphasizes empathy, clarity, and professionalism.
Her proficiency in navigating fast-paced, virtual environments allows her to adapt quickly to changing priorities while maintaining high-quality service delivery. By analyzing key performance indicators (KPIs) and leveraging interpersonal skills, Simonne consistently contributes to GreenSky®’s mission of providing innovative financial solutions with a focus on transparency and trust. Her dedication to quality assurance and customer experience not only supports operational efficiency but also helps build long-term customer loyalty, making her an invaluable asset to the organization’s ongoing success.
Quality Assurance Specialist at GreenSky® in June 2020 to Present
Quality Assurance Specialist and Customer Experience Expert at GreenSky® in June 2020 to Present
Sr Recovery Liaison Specialist | Quality Coach at Synchrony in May 2015 to June 2020
Quality Analyst II at Santander Bank, N.A. in May 2012 to May 2015
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Reading Area Community College, Associate's degree, October 2026
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Constructive Feedback
Quality Management
Negotiation
Key Performance Indicators
Debt Collection
Customer Interaction
Customer-Focused Service
Soft Skills
Auditing
Written Communication
Client Relations
Presentation Skills
Product Service
Data Analysis
Account Management
Contact Centers
Coaching
Scheduling
Volunteering
Customer Service Representatives
Quality Assurance
Quality Control
Sales & Marketing
Analytical Skills
Organization Skills
Client Liaison
Direct Sales
Customer Support
Interpersonal Skills
Problem Solving
Critical Thinking
Customer Service
Leadership
Training
Sales
Business Process Improvement
Data Entry
Microsoft Office
Computer Literacy
Communication
Skilled Multi-tasker
Customer Satisfaction
Customer Experience
Teamwork
Typing
Time Management
Phone Etiquette
Multitasking
Process Improvement
Stakeholder Management
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Discover more about GreenSky®What is Simonne White email address?
Email Simonne White at [email protected], [email protected] and [email protected]. This email is the most updated Simonne White's email found in 2026.
What is Simonne White phone number?
Simonne White phone number is 8609330709.
How to contact Simonne White?
To contact Simonne White send an email to [email protected], [email protected] or [email protected]. If you want to call Simonne White try calling on 8609330709. (updated on May 18, 2025)
What company does Simonne White work for?
Simonne White works for GreenSky®
What is Simonne White's role at GreenSky®?
Simonne White is Quality Assurance Specialist
What industry does Simonne White work in?
Simonne White works in the Financial Services industry.
Simonne White Email Addresses
Simonne White Phone Numbers
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