Simona Cernanska
Premium Support Specialist at QHR Technologies | Kelowna, British Columbia, Canada
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Simona Cernanska is a dedicated Client Experience Analyst at QHR Technologies, where she leverages her extensive background in healthcare to enhance the user experience for clients utilizing the Accuro EMR system. With a decade of experience in the healthcare sector, including six years as a nurse, Simona has developed a profound understanding of patient care and the intricacies of healthcare delivery. This unique perspective enables her to effectively support new users during the onboarding process, ensuring they feel confident and equipped to utilize the various services and features of the Accuro EMR.
In her current role, Simona is instrumental in gathering and interpreting data related to customer satisfaction, conducting surveys to collect valuable client feedback, and identifying areas for improvement in the customer journey post-onboarding. Her commitment to understanding customer needs allows her to tailor solutions that enhance user engagement and satisfaction. Additionally, Simona provides technical support and troubleshooting, drawing on her advanced knowledge of the Accuro EMR to resolve issues efficiently.
Simona's skill set is diverse, encompassing strong interpersonal communication, customer support, and a keen ability to manage escalations effectively. Her proficiency in Microsoft Office and other tools enhances her ability to document processes and communicate findings clearly. By combining her nursing experience with her analytical skills, Simona is not only improving the client experience at QHR Technologies but also contributing to the overall goal of delivering exceptional healthcare solutions that prioritize patient care and satisfaction.
Premium Support Specialist at QHR Technologies in November 2024 to Present
Client Experience Analyst at QHR Technologies in October 2023 to November 2024
Configuration Specialist at QHR Technologies in October 2022 to October 2023
Client Services Analyst at QHR Technologies in July 2022 to October 2022
Home Support at Interior Health Authority in February 2016 to April 2022
Housekeeping Supervisor at Manteo Resort Waterfront Hotel & Villas in July 2012 to July 2018
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Okanagan College, Diploma, August 2026
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SharePoint
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Client Relations
Client Onboarding
Hospitality Management
Housekeeping
Communication
Interpersonal Communication
Phone Etiquette
Escalations
Employee Training
Customer Support
Salesforce
Technical Support
Software Support
Wound Care
Medication Reminders
Medication Administration
Medication Therapy Management (MTM)
Client Services
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Discover more about QHR TechnologiesWhat is Simona Cernanska email address?
Email Simona Cernanska at [email protected]. This email is the most updated Simona Cernanska's email found in 2026.
How to contact Simona Cernanska?
To contact Simona Cernanska send an email to [email protected]. (updated on October 03, 2024)
What company does Simona Cernanska work for?
Simona Cernanska works for QHR Technologies
What is Simona Cernanska's role at QHR Technologies?
Simona Cernanska is Premium Support Specialist
What is Simona Cernanska's Phone Number?
Simona Cernanska's phone (416) ***-*108
What industry does Simona Cernanska work in?
Simona Cernanska works in the Computer Software industry.
Simona Cernanska Email Addresses
Simona Cernanska Phone Numbers
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