Simon Spong
Head of Customer Delivery at Probe CX | Melbourne, Victoria, Australia
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Simon Spong currently serves as the Account Director at Probe Group, where he leverages his extensive expertise in contact centre operations to deliver exceptional value to Telco clients. In this strategic role, Simon holds comprehensive commercial responsibility for a diverse portfolio of Telco Contact Centres operated by ProbeCX, overseeing key projects that focus on enhancing customer experience, operational efficiency, and contractual excellence. His deep understanding of contact centre dynamics, combined with his proficiency in stakeholder management, enables him to build and maintain strong relationships with key customer stakeholders, ensuring alignment with their business objectives and driving mutual success.
Simon’s role involves negotiating complex contractual agreements and developing innovative commercial models that support long-term client retention and growth. He is instrumental in deploying tailored contact centre strategies that optimize operational performance, leveraging industry best practices and advanced technologies such as Artificial Intelligence (AI) and Generative AI to improve service delivery and reduce costs. His expertise in contact centre optimisation, combined with his Six Sigma certification, allows him to identify process improvements and implement data-driven solutions that enhance customer satisfaction and operational metrics.
Furthermore, Simon actively contributes to the development of comprehensive account plans and ensures contractual compliance through meticulous planning and ongoing review. His focus on market research and emerging trends enables him to advise clients on innovative solutions, positioning ProbeCX as a leader in contact centre excellence within the Telco sector. With a strong foundation in project management and a passion for customer-centric solutions, Simon Spong continues to drive strategic initiatives that elevate the performance and competitiveness of Probe Group’s contact centre operations.
Head of Customer Delivery at Probe CX in May 2025 to Present
Account Director at Probe CX in March 2024 to May 2025
Group Head of Operations Support at nib Group in October 2021 to May 2023
General Manager, Operations at Opteon in January 2018 to January 2021
Head of Client Engagement, Contact Centres at Salmat in January 2016 to August 2018
Account Director, Wesfarmers at Salmat in January 2013 to January 2016
Relationship Manager, Coles at Salmat in January 2011 to December 2012
Relationship Manager, Vodafone at Salmat in July 2009 to December 2010
Project Manager at Salmat in February 2008 to July 2009
Contact Centre Manager, Jetstar at Salmat in February 2005 to February 2008
Contact Centre Manager, ZUJI at Salmat in February 2004 to February 2005
Contact Centre Manager at Scenic - Luxury Cruises & Tours in January 2003 to January 2004
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Melbourne High School, November 1987 to November 1990
Excom, Prince 2 Practitioner, November 2026
Excom, November 2026
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Contact CEnter optimisation
Management Coaching
Leadership Development
Business Insights
Customer Support
Contact centres
Client Relations
Service Delivery
Training
Operational Efficiency
Contact Centers
Workforce Management
Customer Experience
Outsourcing
Call Centers
IVR
Call Center Development
Contact Center Management
Stakeholder Management
Inbound Marketing
Project Delivery
Project Management
Business Analysis
Contact Center Operations
Contact Centre Technology
Contact Center Optimization
Relationship Management
Communication Skills
Operations Management
Management
Team Leadership
Customer Management
Contract Negotiation
Contractual Agreements
Strategic Thinking
Customer Retention
Team Management
Business Process Improvement
Net Promoter Score
Customer Relationship Management (CRM)
Six Sigma
Digital Transformation
Business Strategy
Artificial Intelligence (AI)
Customer Service
Customer Journey Mapping
Marketing Strategy
Market Research
Qualitative Market Research
Generative AI
GPT-3
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Discover more about Probe CXWhat is Simon Spong email address?
Email Simon Spong at [email protected], [email protected] and [email protected]. This email is the most updated Simon Spong's email found in 2026.
What is Simon Spong phone number?
Simon Spong phone number is 0410460113.
How to contact Simon Spong?
To contact Simon Spong send an email to [email protected], [email protected] or [email protected]. If you want to call Simon Spong try calling on 0410460113. (updated on March 17, 2025)
What company does Simon Spong work for?
Simon Spong works for Probe CX
What is Simon Spong's role at Probe CX?
Simon Spong is Head of Customer Delivery
What industry does Simon Spong work in?
Simon Spong works in the Outsourcing/Offshoring industry.
Simon Spong Email Addresses
Simon Spong Phone Numbers
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