Silvana Greene
Guest Service Manager at Hilton Garden Inn Tampa Westshore | Clearwater, Florida, United States
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As the Guest Service Manager at Hilton Garden Inn Tampa Westshore, a distinguished McKibbon property, Silvana Greene plays a pivotal role in shaping the guest experience and ensuring that every visitor feels valued and cared for. With a strong emphasis on customer service, Silvana leverages her expertise in hospitality management to lead a dedicated front desk team. Her responsibilities encompass managing daily operations, hiring and training staff, and meticulously scheduling team members to maintain optimal coverage while adhering to labor control measures.
Silvana's attention to detail is evident in her approach to handling guest opportunities and feedback, particularly through her personal engagement with SALT surveys. By actively responding to guest concerns and suggestions, she fosters a culture of continuous improvement and customer satisfaction. Her passion for making guests feel special is complemented by her skills in relationship building, which are crucial in creating lasting impressions and encouraging repeat visits.
In addition to her front desk management duties, Silvana is involved in key projects that enhance the overall guest experience, including marketing strategies that highlight the unique offerings of the Hilton Garden Inn Tampa Westshore. Her background in food and beverage management further enriches her ability to curate memorable dining experiences for guests. Silvana Greene is not only committed to excellence in service but also to cultivating a collaborative environment where her team can thrive, ultimately contributing to the success of the property and the satisfaction of its guests. Engaging with fellow professionals in the hospitality industry, Silvana seeks to share insights and learn from others, continuously evolving in her role and enhancing the guest experience at Hilton Garden Inn.
Guest Service Manager at Hilton Garden Inn Tampa Westshore in February 2014 to Present
Guest Service Supervisor at Hilton Garden Inn Tampa Westshore in September 2011 to February 2014
Guest Service Evening Manager at Hilton Garden Inn Tampa Westshore in January 2005 to September 2011
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St. Pete College
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Customer Service
Customer Satisfaction
Hotels
Food & Beverage
Time Management
Revenue Analysis
Sales
Training
Front Office
Hospitality Industry
Hospitality Management
Hotel Management
Marketing Strategy
Hospitality
Accounting
Invoicing
Resorts
Customer Experience
Onq
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What is Silvana Greene email address?
Email Silvana Greene at [email protected] and [email protected]. This email is the most updated Silvana Greene's email found in 2026.
How to contact Silvana Greene?
To contact Silvana Greene send an email to [email protected] or [email protected]. (updated on August 26, 2024)
What company does Silvana Greene work for?
Silvana Greene works for Hilton Garden Inn Tampa Westshore
What is Silvana Greene's role at Hilton Garden Inn Tampa Westshore?
Silvana Greene is Guest Service Manager
What is Silvana Greene's Phone Number?
Silvana Greene's phone (305) ***-*381
What industry does Silvana Greene work in?
Silvana Greene works in the Hospitality industry.
Silvana Greene Email Addresses
Silvana Greene Phone Numbers
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