Shreshtha J
Program Manager at HCLTech | New Delhi, Delhi, India
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Program Manager at HCLTech in May 2024 to Present
Architect (Next Gen OSS) at Rakuten Symphony in June 2021 to March 2024
Senior Technical Analyst at MUFG in December 2020 to June 2021
Team Leader /Big Data Architecture and Design/ Product Management at Jio in June 2018 to April 2020
Deputy Manager / Application Ops Lead/Big Data Operations/Project Management/ITIL practitioner at Jio in March 2016 to June 2018
Business Development Manager - IT Infrastructure Services at Mm9 Information Technologies Pvt Limited in April 2015 to October 2015
Technical Analyst at HCL Technologies (Infrastructure Services Division) in March 2014 to December 2014
DSL Engineer at Telesonic Networks Limited ( Bharti Airtel Group of Company ) in October 2013 to March 2014
Network Engineer at khanna paper mill-amrtitsar in February 2013 to September 2013
Colleague : IT Operations at Sainsbury's in June 2012 to December 2012
Batch Representative at Middlesex University in September 2011 to September 2012
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Middlesex University, MS, July 2026
University of Mumbai, BACHELOR IN ENGINEERING (B.E.), July 2026
Doon Public School, Higher Secondary Certification, July 2026
University of Mumbai
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Escalations Management
Team Leadership
Global Delivery
Performance Reviews
Service review
Customer Experience
Customer Support
Health Monitoring
Customer Satisfaction
Operations Management
Key Performance Indicators
Agile Methodologies
Customer Success
Customer Retention
Customer Relationship Management (CRM)
Leadership & Team Building
Strategic Thinking & Decision-Making
Stakeholder Management and Communication
Application Support and Performance Monitoring
IT Governance and Compliance
Automation and IT Process Optimisation
Big Data and Hadoop Operations
SLA and KPI Management
Incident and Problem Management
ITIL Framework and Service Management
Productivity Improvement
Delivery Management
Contract Requirements
Client Services
Product Operations
IT Business Analysis
IT Service Delivery
Service Assurance
ITIL Service Operations
Telecom
Customer Service
Analytical Skills
Customer Satisfaction (CSAT)
Big Data Analytics
Management
Operations
Project Implementation
Teamwork
ITIL Certified
IT Escalation
Root Cause Analysis
Service-Level Agreements (SLA)
RCA
Major Incident Management
Requirements Gathering
Business Requirements
Software Development Life Cycle (SDLC)
Business Analysis
Troubleshooting
Critical Incident Response
Application Support
OSS
IT Management
Data Analysis
Product Management
Project Delivery
IT Infrastructure Management
Service Delivery
Incident Management
ITIL v3 Foundations Certified
Business Development
Information Systems
Project Management
Telecommunications
DNS
Change Management
Problem Management
ITIL
IT Operations
Technical Support
Requirements Analysis
IT Service Management
Big Data
Hadoop
Team Management
Team Building
Leadership
ISO 27001:2013
IT Operations Management
Service Request Management
IT Project & Program Management
IT Infrastructure Operations
Enterprise IT Infrastructure
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Discover more about HCLTechWhat is Shreshtha J email address?
Email Shreshtha J at [email protected] and [email protected]. This email is the most updated Shreshtha J's email found in 2026.
How to contact Shreshtha J?
To contact Shreshtha J send an email to [email protected] or [email protected]. (updated on November 02, 2024)
What company does Shreshtha J work for?
Shreshtha J works for HCLTech
What is Shreshtha J's role at HCLTech?
Shreshtha J is Program Manager
What is Shreshtha J's Phone Number?
Shreshtha J's phone (**) *** *** 598
What industry does Shreshtha J work in?
Shreshtha J works in the Information Technology & Services industry.
Shreshtha J Email Addresses
Shreshtha J Phone Numbers
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